The reason I don't read instructions

[Qaeria]

Wow. Fortunately that type of stupidity rarely happens in many parts of Canada. We have a health line in BC that connects you to an RN. they will reveiw symptoms, and provide advice on what to do, such as a temporary treatment option and a recommendation to go to a clinic asap, or to get your butt to the ER, etc. As soon as you mention chest pain, you are immediately told to call 911. Then, the RN will call 911 within 5 minutes on your behalf as well.

Doctors rarely do house calls up here, and as such we don't have many answering services, unless you are seeing a specialist that gives you a number, or an OB/GYN supervising a pregnancy. Their answering services have a similar policy, and it is followed to the letter. as I understand it, there is significant liability for those that refuse to call 911 in an emergency.

By our laws and standards you did everything right. The wife in this whole mixup could potentially be criminally charged for failing to render assistance, in this case calling 911 to get paramedical there ASAP. Regardless if she called her doctor or not.

What really fries me is how your manager handled it. It seems that rather than admitting humanity, she maintained her frivolous power stance that did nothing than make her look more like an incompetent boob. Good job standing your ground though. If you did get fired, I would submit that you have a very good case for wrongful dismissal.

[Amina516]

F'in idiot your manager is. If you dont advise patients to call 911 and something horrible happens, who would the callers try to hold responsible?! I bet 1 million dollars (said in Dr. Evil Voice) it'd be you/your company.

What jackasses.

[tigress666]

That is so wrong on your manager's behalf on so many levels. She is the one that needs to get fired and prompto.

First, her instructions to you not only violates the agreement with the doctor on what he wanted the answering service to tell people, it also leads to a huge liability on your company's (and the doctor's really since he hired you guys though maybe less so cause his instructions said to tell them to call 911 so I guess more your company's part for ignoring instructions) part.

Not to mention just plain ethics of making sure some one who has an emergency knows the best people to call (especially since hte doctor may not get the message in time. When you have to leave a message you are at the mercy of not only how fast they will call back when recieving message, but at how soon they actually get message).

I think if some one sued your company for not telling them to call 911 and they learned that the manager had told people to not tell them that, they'd have a good case.

She's opening herself and the company up to a whole lot of liability.

[Irving Patrick Freleigh]

"Jelly" is too much of a compliment for someone like that. Perhaps "ooze" wpuld be a better descriptor. At least jelly has a use...

Specifically, it's good on sandwiches. (I got beaten to "that other use")

I'm thinking this also might've been good to take to the media. It would really shock and infuriate people to learn that an answering service was forbidding its employees from telling callers to call 911 when a situation warranted it.

Some things in life are more important than avoiding confrontation.

[jackfaire]

Specifically, it's good on sandwiches. (I got beaten to "that other use")

I'm thinking this also might've been good to take to the media. It would really shock and infuriate people to learn that an answering service was forbidding its employees from telling callers to call 911 when a situation warranted it.

Some things in life are more important than avoiding confrontation.

Actually I was legally forbidden from doing just that. When I got hired one of the things I signed was a contract stating I would not speak of the company for up to 2 years after leaving said company. This month is the second month since i have been able to tell this story to people.

I didn't get fired then I was fired later for something that was totally my fault. Never say your job is a slacker job where the boss can hear you.

I wasn't slacking off there just wasn't much to do most of the day. We would get one hour of rush and the rest of the time it was slow enough you could chill out for a long time between calls.

I have a personal code of ethics that tends to get me into trouble. I refuse to bend on it. Only exception is when it comes to my daughter. I will get myself fired before I will break the law or help my company hurt a customer.

[Getpowned]

wowser's

what a p.o.s job i never thought people in this world could be so dumb lmfao oh wait there are stupid people in this country. you know what no wonder why are economy sucks because of stupid employer's. the customer is not always right

[EricKei]

Actually I was legally forbidden from doing just that. When I got hired one of the things I signed was a contract stating I would not speak of the company for up to 2 years after leaving said company. This month is the second month since i have been able to tell this story to people.

Understandable. However, I believe that a contract that requires you to break the law is, in and of itself, illegal and unenforceable. I'm not a lawyer, so don't take my word for it It's water under the bridge now, but if you were still within that two years, I would have suggested running that by an attorney just to see what they could find.

[jackfaire]

Understandable. However, I believe that a contract that requires you to break the law is, in and of itself, illegal and unenforceable. I'm not a lawyer, so don't take my word for it It's water under the bridge now, but if you were still within that two years, I would have suggested running that by an attorney just to see what they could find.

True and I probably should have but at the time I was hurting financially and not making enough to keep paying rent on the only apartment i could get so I wasn't thinking about that.

[otakuneko]

Indeed, an illegal bargain is a void contract. It's not even a contract, in the eyes of the law.

I'm no lawyer, but I am taking a law class!