entitlement max

[vacation_rentals_suck]

Guest calls me and places a bike order for today. I confirm with the bike shop that they can be delivered today So far, so good. Until 30 minutes later.

Guest: Dave, where are my bikes? I have waited a half an hour

Me: well the bike shop told me they would be there today

Guest: that is not what you told me, Dave. You led me to believe I could get them immediately

Me: ma'am I said today, I didnt give a time

Guest: well maybe you need to be more specific. When you said today, I assumed that meant right away

Me: I am sorry ma'am

Guest: so I have been sitting here waiting for nothing and wasting valuable vacation time......what is going to be done about this, Dave?

Me: I dont know what you want us to do

Guest: excuse me? First, cancel the bike order and second, I feel I am due some sort of compensation for this. I could be on the beach right now but instead I am waiting on stinkin bikes that nobody knows when they will be here. I only get one vacation a year and it's fading away because I have to deal with this. You know what, you're an imcompetent ding dong that lies to your customers, put your supervisor on this phone.

Guest asked for a night back for "lost vacation time". The verdict? No refund, no way. Management sometimes surprises me. LOL

[Green_Fairy]

so what, did she expect the bikes to materialize in front of her the moment she hung up?

[MannersMakethMan]

Entitlement Max: Being drunk soon by a customer near you...

[Samaliel]

Well, anything short of them actually appearing out of thin air right under her ass would obviously be poor customer service.

[mikoyan29]

Today generally means sometime today when they get around to doing it. Bah.

[tropicsgoddess]

So she assumed that the bikes would be there at the snap of her fingers?! What an idiot. Seems like so many of your SC's assume that you're supposed to be some magical genie that can magically solve their issues.

[Nashida]

Wait wait wait. Management actually DENIED a refund for once? Whoa.....

Also, she called you a ding-dong. That's a new one. Usually your customers call you way worse than that.

[EvilEmpryss]

Just curious, but can customers go get the bikes from the shop themselves instead of waiting for them to be delivered, and is the shop close enough to the rentals to make this a viable alternative to waiting?

I'm going to assume that the answer to both of those is no, otherwise why the hell would anyone waste *any* time waiting for someone to deliver the bikes? I imagine even bikes take time to gather and set up on the delivery vehicle and they get delivered in a particular order. Just because I was the last one to order doesn't mean they can warp time and space to have it to me and all the other patrons in 10 minutes flat.

[bainsidhe]

She wanted her half an hour back? Just offer her late checkout then.

[EvilEmpryss]

She wanted her half an hour back? Just offer her late checkout then.

Ooo! Good one!

[Fryk]

It seems like there's a fifty-fifty chance of managers having a spine in Dave's company. It also doesn't seem to correlate to whatever the problem the customer is having may be. Or worse, it might be inversely proportional to the customer's suckiness.

[South Texan]

The verdict? No refund, no way.

I wondered why I heard a report of ice skating on the river Styx today.

.

[jackfaire]

*rolls eyes* I know that whole today thing. Our technicians have to prioritize emergency calls first so regular orders are all day windows and when I say all day I mean 8 Am to Midnight. I can understand getting the impression we mean 8 to 5 and calling us at 4:55 wondering if we are gonna show up. But seriously calling us at Noon upset because we haven't shown up yet? Uhm yeah sure.

[Cat]

Ugh I feel bad for enjoying reading your stories, because the hell you go through.

[Tito]

Wait a minute, Dave. You're telling us that your manager actually stood up to a EW & did not cave to their unreasonable demand??????

Excuse me while I go see if donkey's have started flying.....

Ugh I feel bad for enjoying reading your stories, because the hell you go through.

I admit that I, too, am guilty of that. As a matter of fact, I always skim through looking for Dave's stories & read those first before I read any other ones.