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To explain the title; work had been fairly good once I got back from training. New emloyees, new management, God in his Heaven; and all is right with the world. And then reality set it
SSN =/=Photo ID
Ok, this old couple wasn't entirely sucky, but they held up my line for a good 5-10 minutes searching for photo ID because they were using a check. The husband produced an SSN, but the check system needs photo ID, of which the SSN is not. On top of that...his card was ancient. The SSA has kept the card more or less the same since the 50's or so, but this card looked completely different. Plus, it said, "Social Security Act" and not "Administration" like it's supposed to. That mean the card is at the most from the 1930's.
Abuse my Cashiers, I Abuse Authority
So, as the new FES [Front End Supervisor] I am pretty much in control of the cashiers when I'm on duty in that capacity. As I'm at the CS line, along with my coworker 'M' this man skips our cue and goes up to her register. She politely tells him to stay in line as we call customers to our registers instead of having two separate lines. He sighs, moves back [closer to me] and mutters 'dumbass.'
me: Excuse me, sir, what did you just say?
sc: I said 'dumbass,' because she's a dumbass!
me: [looks over at meek, petite, completely nice M...oh hells no!] Well, sir. You don't have to worry about her, because you're not in our line anymore. In fact, none of my cashiers will serve you. Put your things down and get out.
sc: I'm not leaving etc...
me: Well, we're not gonna ring you up. [gets on radio, calls MOD and LP]
The MOD eventually gets him to apologize and M rings him up after all. I was still pissed. My cashiers, however, were very impressed and grateful that I would stand up for them like that.
I Yell at Kids...It's what I do...[shrug]
The lines were, of course, long. People's patience was not, and one Parent of the Year, was letting her hellions run around while she stood in line. Finally fed up, I apologize to my next customer, walk at adjuctant's-pace to the gaggle of them [there were three].
me: "There is no playing in the store."
kids:
I adjuctant's-pace back to my register, again excuse myself to my customer and continue. My next customer thanked me for stopping them.
SSN =/=Photo ID
Ok, this old couple wasn't entirely sucky, but they held up my line for a good 5-10 minutes searching for photo ID because they were using a check. The husband produced an SSN, but the check system needs photo ID, of which the SSN is not. On top of that...his card was ancient. The SSA has kept the card more or less the same since the 50's or so, but this card looked completely different. Plus, it said, "Social Security Act" and not "Administration" like it's supposed to. That mean the card is at the most from the 1930's.
Abuse my Cashiers, I Abuse Authority
So, as the new FES [Front End Supervisor] I am pretty much in control of the cashiers when I'm on duty in that capacity. As I'm at the CS line, along with my coworker 'M' this man skips our cue and goes up to her register. She politely tells him to stay in line as we call customers to our registers instead of having two separate lines. He sighs, moves back [closer to me] and mutters 'dumbass.'
me: Excuse me, sir, what did you just say?
sc: I said 'dumbass,' because she's a dumbass!
me: [looks over at meek, petite, completely nice M...oh hells no!] Well, sir. You don't have to worry about her, because you're not in our line anymore. In fact, none of my cashiers will serve you. Put your things down and get out.
sc: I'm not leaving etc...
me: Well, we're not gonna ring you up. [gets on radio, calls MOD and LP]
The MOD eventually gets him to apologize and M rings him up after all. I was still pissed. My cashiers, however, were very impressed and grateful that I would stand up for them like that.
I Yell at Kids...It's what I do...[shrug]
The lines were, of course, long. People's patience was not, and one Parent of the Year, was letting her hellions run around while she stood in line. Finally fed up, I apologize to my next customer, walk at adjuctant's-pace to the gaggle of them [there were three].
me: "There is no playing in the store."
kids:
I adjuctant's-pace back to my register, again excuse myself to my customer and continue. My next customer thanked me for stopping them.
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