But he's still a child.....

[jackfaire]

...........I have ADD...... I fail to see what that has to do with my owning a cell phone. If you don't like that people are legally adults at 18 then lobby to have the law changed. Also if you plan to pay your "child's" bills for him then maybe you should get used to the fact that adults are more expensive than kids. I mean adults they want houses and cars and wow that's gonna add up.

[Cloudy Sky]

BG - I work in the billing department handling several different services, including cell phones.

But he's still a child....

HM - Helicopter Mom
Me

The cell account in question belongs to her son, has a balance of over $2K, and is cancelled for nonpayment and has gone to a collection agency.

HM: The collection agent said I should call you (gee thanks fellow phone person) to have this balance lowered.

Me: I'm sorry, but as it is an account cancelled several months ago, there is nothing we can do, especially as all the charges are legitimate.

HM: NOOoooooo!!! That's not right or fair! He was only 18. He's still a child!

Me: I'm sorry ma'am, but he was of legal age at the time of signing.

HM: But he was still a child! This is all your fault! You should have gotten a parent's signature or called us to get an okay before letting him get a phone!

Me: Ma'am, your son was legally an adult, and we did nothing wrong.

HM: But he is still a child! AND he has ADD! You should have known to not give him a phone! How are his father and I ever going to pay for this?!

Conversation continued in this vein for several minutes, with me either repeating above or making non-commital sounds, before she finally gave up with:

HM: Well I can see that your f***ing company doesn't give a s*** about ruining a child's life. *click*

As the Mom of a grown woman (NOT CHILD!!) who does have ADD, a tough job, college full time and a perfect credit history, I am so proud that I kept my mouth shut and didn't make it personal!

Bonus: Pwned a customer!

L: Loser
Me: of course

L: I was just talking to another rep about getting some credits, and they put me on hold to get a manager's approval, and we got disconnected. Could you check if they finished the credits?

Me: Certainly sir. I'll look into that for you. *Go back into the notes, see that L had called in to have roaming charges removed because "he didn't know that would happen", but nothing was completed. The charges were over $1K.

Me: I'm sorry sir, but it appears that it wasn't completed. I do see that it was in regards to roaming charges?

L: Yeah, I went to the States, and didn't know I would get charged for using my phone there. (Warning bells go off - I mean, it's a DIFFERENT COUNTRY moron, and this wasn't some elderly person who may not be sure of how modern technology works)

Me: Of course, sir. Let me take a look at the account, and see what I can do. *Went through the account with a fine=toothed comb, and lo-and-behold! last April, he tried to pull the same thing, and was denied*

Me: While looking through your account, I see that you had this same issue last April, therefore you cannot say you were unaware of roaming. I'm sorry, you will not be getting any credits.

L: Awww....sh**!!!!! *click*

I WIN!!