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On the whole, I think I'm glad they moved me out of the Electronics/Tech department, because that means I didn't have to deal with these two....
Screen Damage
Guy comes in with a laptop that has a busted screen. An obviously busted screen. There were diagonal lines across one side of it, and large dead blotches.
The guy was trying to argue that the screen was fine, but that it was the video circuitry screwing up, so he could claim it as a warranty repair and not have to pay $600 for a new screen.
Yeah, nice try. The tech helping him called me over and asked my opinion. I took one look at the screen and declared it dead. And again, the guy tried to claim it was the video card.
No....I've seen dead screens before, and I've seen bad video circuitry. This was so obviously the former that even the technologically illiterate would know.
The tech ended up telling the guy to kindly get bent. Even if we submitted it as a warranty claim, the moment they saw it, they'd deny the claim.
Instant Gratification
Another guy came in and - placing a destroyed laptop on the counter in front of me - said he was here for a replacement. He'd dropped it and it no longer worked. He had a Staples TSP+ plan which covered accidental damage, including drops, which is good, but there are still a few problems:
-First of all, we quite simply do NOT replace laptops at the store level. They have to be sent to the repair depot for evaluation and possible repair, and if they can NOT be fixed, then they will be replaced or the customer will be sent a cash card.
-Second, due to Massachusetts law, we can not facilitate TSP+ claims in Mass; he'd have to go to a New Hampshire store (yes, that is retarded, but our hands are tied on this issue).
-No, you were NOT told we'd replace it for you; only that we'd facilitate the claim for you. And again, you have to go back to NH for that.
This guy was absolutely livid, but thankfully I had him pawned off on Focker before he got to that point. He seriously expected to walk out of the store with a new laptop. I dunno what the guy was smoking, but I want some, because it must have been some pretty good stuff.
If this was say....a mouse that had gone kaput, and we still carried it, then yeah, we can replace it at the store level. Technically we're not supposed to, but it's really not a problem. But a laptop? No way. Even if we still had that model (which we didn't), we couldn't do it.
Yeah....this is the sort of thing I do NOT miss.
Screen Damage
Guy comes in with a laptop that has a busted screen. An obviously busted screen. There were diagonal lines across one side of it, and large dead blotches.
The guy was trying to argue that the screen was fine, but that it was the video circuitry screwing up, so he could claim it as a warranty repair and not have to pay $600 for a new screen.
Yeah, nice try. The tech helping him called me over and asked my opinion. I took one look at the screen and declared it dead. And again, the guy tried to claim it was the video card.
No....I've seen dead screens before, and I've seen bad video circuitry. This was so obviously the former that even the technologically illiterate would know.
The tech ended up telling the guy to kindly get bent. Even if we submitted it as a warranty claim, the moment they saw it, they'd deny the claim.
Instant Gratification
Another guy came in and - placing a destroyed laptop on the counter in front of me - said he was here for a replacement. He'd dropped it and it no longer worked. He had a Staples TSP+ plan which covered accidental damage, including drops, which is good, but there are still a few problems:
-First of all, we quite simply do NOT replace laptops at the store level. They have to be sent to the repair depot for evaluation and possible repair, and if they can NOT be fixed, then they will be replaced or the customer will be sent a cash card.
-Second, due to Massachusetts law, we can not facilitate TSP+ claims in Mass; he'd have to go to a New Hampshire store (yes, that is retarded, but our hands are tied on this issue).
-No, you were NOT told we'd replace it for you; only that we'd facilitate the claim for you. And again, you have to go back to NH for that.
This guy was absolutely livid, but thankfully I had him pawned off on Focker before he got to that point. He seriously expected to walk out of the store with a new laptop. I dunno what the guy was smoking, but I want some, because it must have been some pretty good stuff.
If this was say....a mouse that had gone kaput, and we still carried it, then yeah, we can replace it at the store level. Technically we're not supposed to, but it's really not a problem. But a laptop? No way. Even if we still had that model (which we didn't), we couldn't do it.
Yeah....this is the sort of thing I do NOT miss.
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