even on thanksgiving, they cant take a break from being sucky

[rageaholic]

You know, I can see why she'd be pissed off. I'd probably be annoyed too if the oven wouldn't work on a major holiday. I've actually had a thanksgiving where the open crapped out, and as a result, the turkey was screwed up.

On the other side, what a bitch. I would want to reach through the phone and ring her neck. If anything, she should be pissed at the tech, not you.

[infinitemonkies]

Who wants to bet it turned out to be something like a blown fuse, or the plug got pulled accidently?

[EricKei]

Well, one thing which might have been reasonable (not that you have the power to do it; not your fault) -- meaning, the SC's never thought of it and your managers would never agree to it -- might be something like this: Have the customers go out to eat, send your company the bill, then take that cost directly out of the condo owner's cut of the revenue (if maintenance is their responsibility) or the company's (if it's the rental organization's responsibility)...

[vacation_rentals_suck]

Thats a great idea but I doubt it would have satisfied this particular guest and I am sure she would want additional compensation for the inconvenience of it

[Andara Bledin]

So, VRS, did the tech ever call back?

And did you learn what was wrong with the oven?

^-.-^

[DarkCSR]

The Way the call should have went...

Guest: Jesus fucking Christ, why the fuck do I have to keep repeating myself to every goddamn person I talk to

Because I haven't master the power of omniscience yet. Sorry.

Guest: ok Dave, I cant wait until he calls you back, something needs to happen immediately. I just find it ridiculous that the oven wasnt working to begin with and then to be made to wait for an over an hour. Dave, I demand a satisfactory explanation

The oven doesn't work. You didn't check it out before hand. Your problem, not mine.

Guest: well I do, you can start with a humble and respectful apology for ruining our thanksgiving although something tells me I wont get one from you because you're in some call center somewhere and really dont care

It appears we have a winner. Why the heck should I give two pieces of monkey crap about this? I'm working thanksgiving. I'm not getting paid enough to care. And since you're the one responsible while acting like a complete whiny brat, I demand a fraking pay raise. FROM YOU PERSONALLY.

Guest: you know what, I think you're just plain stupid, Dave. I am done with you. You are just like a stinky turd in the toilet and I think it's time to flush you. Goodbye.

Oh, so that's what that smell was. Funny how it coincided with about the time you called. That's much better.

[trailerparkmedic]

What SirWired said.

When I worked for the appliance repair call center, you wouldn't believe the number of people who called in the week and even day before Thanksgiving who locked their ovens closed by running the self clean option. They all demanded someone come out fix their oven RIGHT THIS VERY SECOND. I felt for them, but there wasn't anything we could do on such short notice.

Also, on an unrelated note, it would be my suggestion to not get a front load washer and place it on hardwood floor. I had several customers do so and then get very angry when the washer leaked (which wasn't an uncommon occurance). Again, I feel for you, but there's not much we can do about floors.

Back on topic...
I can understand where the customer is coming from, but she is being crazy. If she can't even tell VRS what she wants, how is he supposed to make her happy (not that anything would)? EW's who can't even articulate what they want make me so angry.