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Guest A came down a couple nights ago because he wanted to move to the other side of the motel. He was having trouble with Guest B and friends a couple doors down. So ACW (annoying coworker), who I have ranted about elsewhere, moves him but, of course, fails to make sure he returns the key. Guest A's old room is now listed as vacant and dirty.
Imagine the housekeeper's shock when the next morning, as she's going in to clean the room that is vacant and dirty, she walks in on three people! Guest B then calls down to the front office to complain that housekeeping just walked in on them, and is informed that no one is supposed to be in that room.
Guest B and friends actually belonged a couple doors down (we know it was them because one shoe was in Guest B's proper room, and the matching shoe was in Guest A's former room). When asked why they thought it was okay to be in Guest A's former room, they said they didn't know he moved and that they'd gone over that morning to pick him up and were waiting for him to get back to the room. Yeah, if that's the case, then why am I standing by the door watching you pack up your luggage which is strewn everywhere? And why, after you left the room and I quietly followed you to see if you were leaving the property, did you immediately beeline it to Guest A's new room? You know, the one you didn't realize he'd moved to?
Guest B went on our "special list" so we won't see from him again. Guest A said the lock on the door was funky, which we can't dispute (emergency workers cut it out once trying to get in, not even bothering to ask us for the emergency master key, and the replacement now doesn't always line up with the door frame perfectly), and that he wanted nothing to do with Guest B, and while I highly doubt that's the case, we can't argue with him about it.
The other MOD totally ripped ACW a new one for not checking to see if keys had been turned in when she moved him.
Also, we've been getting phone calls from the same person for Guest B for two days straight now. Whoever it is keeps trying to call from room to room, so we've had to route all incoming calls through the main switchboard (no more automated "If you know the number of the room you are calling..." messages). Every time I tell her that room XXX is vacant, she replies with "That's weird, because there's supposed to be someone named <Guest B> in <Guest A's former room>. Is there anyone in room <next door to Guest A's former room>? What about <next door>? What about...?" And so on and so forth down the line. No, he's not here, and he's not going to be staying here in the future either, so just give up already.
Imagine the housekeeper's shock when the next morning, as she's going in to clean the room that is vacant and dirty, she walks in on three people! Guest B then calls down to the front office to complain that housekeeping just walked in on them, and is informed that no one is supposed to be in that room.
Guest B and friends actually belonged a couple doors down (we know it was them because one shoe was in Guest B's proper room, and the matching shoe was in Guest A's former room). When asked why they thought it was okay to be in Guest A's former room, they said they didn't know he moved and that they'd gone over that morning to pick him up and were waiting for him to get back to the room. Yeah, if that's the case, then why am I standing by the door watching you pack up your luggage which is strewn everywhere? And why, after you left the room and I quietly followed you to see if you were leaving the property, did you immediately beeline it to Guest A's new room? You know, the one you didn't realize he'd moved to?
Guest B went on our "special list" so we won't see from him again. Guest A said the lock on the door was funky, which we can't dispute (emergency workers cut it out once trying to get in, not even bothering to ask us for the emergency master key, and the replacement now doesn't always line up with the door frame perfectly), and that he wanted nothing to do with Guest B, and while I highly doubt that's the case, we can't argue with him about it.
The other MOD totally ripped ACW a new one for not checking to see if keys had been turned in when she moved him.
Also, we've been getting phone calls from the same person for Guest B for two days straight now. Whoever it is keeps trying to call from room to room, so we've had to route all incoming calls through the main switchboard (no more automated "If you know the number of the room you are calling..." messages). Every time I tell her that room XXX is vacant, she replies with "That's weird, because there's supposed to be someone named <Guest B> in <Guest A's former room>. Is there anyone in room <next door to Guest A's former room>? What about <next door>? What about...?" And so on and so forth down the line. No, he's not here, and he's not going to be staying here in the future either, so just give up already.
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