You're Clock Is Wrong!

[AtDIelement]

I've seen many posts about the fact that customers seem to think we run on their time. Here is my attempt:

At my place of employment, we have a thing called the 10 minute rule, where we open 10 minutes early and close 10 minutes early.

Well, this gentleman walks up to the doors to use our change machine at 5:15, so 5 minutes after the 10 minute rule ended.

He decided to continually yank on the door where I thought the glass was going to shatter.

M: Me!
SC: Obviously

M: I'm sorry sir, we're closed.
SC: No you're not.
M: We closed at five, you're going to have to come back tomorrow to cash in your change.
SC: No, you're not closed, you just don't want to help me.
M: ......... (While thinking: You're right, I don't want to help you, I want to go home.)
SC: Open the f****** doors so I can get cash for my change.
M: I'm sorry sir, you're going to have to wait until tomorrow.

Wash - rinse - repeat for about 10 minutes before he finally decides to leave.

We have a giant hours sign no more than 1 foot away from where he was standing, why can't people just read?

[EricKei]

At my place of employment, we have a thing called the 10 minute rule, where we open 10 minutes early and close 10 minutes early.

From the way you described it in the thread, perhaps you meant that you close ten minutes late?

In any case, it's not your fault that he showed up so late...If ya wait until the last minute to do these things, you take yer chances.

[tropicsgoddess]

I guess that SC forgot that saying "ya snooze ya lose".

[bainsidhe]

Do you notice how whenever a SC tries to lay attitude and a guilt trip, the employee just falls over themselves to help SC? Because clearly, pissing off the employees is a sure bet to get your way. /sarcasm

[AtDIelement]

From the way you described it in the thread, perhaps you meant that you close ten minutes late?

In any case, it's not your fault that he showed up so late...If ya wait until the last minute to do these things, you take yer chances.

Yeah, that was supposed to be 10 minutes late. LOL.

[Lace Neil Singer]

I call the period of time it takes for me to go outside and put the cones up to block off the entrance the "window of opportunity". Should a customer drive up while I am still coning off the entrance, I will let them in. However, once I am done coning, then the window is closed and you can fk off, ma'am.

[bunnyboy]

Ah the your clock is wrong.... I seem to get this every few weeks or so at about 1:50 am (our wall clocks are set to what we like to call bar time, basically 5 minutes after any last call since we're withing distance of about 5 or 6 bars)... average conversation is...

Why is this locked, it's not two?
*points to one of two wall clocks within customer view* Sorry we go by our clocks.
and usually that gets a rawrlblarghlerant routine, even had a few it's not like this in California speils... of course they say that going out the door so I can't shoot back with we'll it's not Cali... gah I wanna do that at sme point (Graveyard is allowed a little bit of dickishness on things such as booze and bills over $20, reason i love that shift.)

[Cat]

We'd get the "your clock is wrong" crap too.......and this was when I worked in a watch store