SC and a legal question

[TexasT]

She's obviously a scammer. She just called and asked if you had any hoping you'd say either what you did or that you did have some, just so she knows that you do in fact sell them. She ordered it some where else. Besides, you'd know a product like that is dangerous before you ordered it.

[Legal Eagle]

If it is unsafe due to a design/manufactoring fault or similar then it is the manufactorers responsibility to refnd the money if it is unsfae. you have no legal responsibilty to do anything, unless contacted by the manufactorer asking you to issue refunds on their behalf.

If as is more likely it is dangerous in the same way a bike is dangerous, or a football, or trainset, or ANYTTHING ELSE A KID GET THEIR HANDS ON, tough shit. You can kill someone with a piece of paper doesn't mean you can return it for safety reasons.

[Kristev]

Not against you guys, and not really against where she got it from. But certainly against the manufacturer.

Such a product should be subject to a recall. I suggest you do some research online to see if one exists. In that case, it is to be taken for a full refund (NOT an exchange.)

[jjllbb]

Me: Thank you for calling *us* how can I help you today?

SC: Yes, i was wondering if you have an item in stock. It is *some* Razor scooter.

Me: (check it up) I'm sorry. We're currently out of stock. Would you like me to check some of our other locations?

SC: Oh well. No, that's okay. Listen, I had one more question.

Me: Yes?

SC: I already ordered that scooter from you online and I was wondering if I could return it in store.

Me: Of course. Your packing slip acts as your receipt.

SC: I don't have the packing slip anymore.

Me: Oh dear. I'm sorry. It acts as your receipt and without proof of purchase I cannot process any returns.

(She goes from nice to crazy bitch in 2 seconds)

SC: This is ridiculous! You HAVE to return it.

Me: Do you at least have the email conformation the website sends you once you place the order?

SC: No! I don't. I thought I was going to keep it but I decided not to.

Me: Well i'm sorry, there's nothing that i can---

SC: (interrupts me) Let me talk to your manager.

Me: I'm sorry, she has gone home for the day.

SC: Then get me someone who knows what they're talking about. (Me: )

SC: I decided not to get this because I read about all the injuries kids have been getting on it. I keep reading how it is dangerous and unsafe (and yes she did stress those words) and I know that you HAVE to take it back.

Me: If you insist on speaking to someone else I can connect you with the acting MOD supervisor.

SC: Yes, do so.

I went to get him, but when he got to the phone she'd hung up. [end situation]

now for the questions:

It's obvious to me that she didn't get that scooter from us. If she'd actually ordered it from our website she'd already know we carry it: DUH.

She was clearly trying to return something to us that she didn't buy from us.

The problem though: she kept stressing how unsafe and dangerous the product was.

In the past, my manager has told me that we HAVE to return an item once a guest says that an item is dangerous because our company can still be held legally liable if anything happens.

So would this lady have had a case against us? Even though she had NO proof of purchase whatsoever?