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I got a real winner of a hearing user last night.
Background, for the relay system there is no such thing as a do not call list. You may block the number with your phone company, you may file a restraining order against the deaf user, but you cannot ask us not to call. As far as the FCC is concerned, we are not there (but they pay us to not be there... go figure)... the only two people interacted are the deaf user and the hearing user.
Enter hearing user who thinks he knows the law.
In the course of the call, he threatened legal action against the company for not following Do Not Call (best of luck with that)
Threatened legal action against me for harassing him, demanding my name... of course only giving him my employee number (as per company policy)... I loved his line "if I sue you how do I do that without your name"... umm, if you are serious about that you'd know that you get a court order for the company to release that information...
Point blank said that he held the deaf user harmless... after all it isn't the deaf user calling him (umm... did I miss something... the whole point of this call is so that the deaf user can call you).
And the crowning moment of proving he's an asshole and not just someone frustrated... when the deaf user disconnected he went off for a good 3 minutes about how unacceptable it was that I had allowed the deaf person to disconnect... seriously dude, the deaf user can cut the connection just as easily as you can... all it takes is a few button clicks for them to break the connection... so what do you want me to do... divine where this person lives, track them down and force them back online?
Oh, and yes, we do keep records of our callers, you are very astute good sir in pointing out with your supposed experience in the telecom industry that records are kept... however, if you were as experienced as you claim you are, you'd also know that information can only be released with a court order...
And of course the real joyous moment, where I had to mute my phone and laugh was when I told him that we were operating entirely within the rules prescribed by the FCC, if he had further questions he could contact our customer support department... he said if that was the case he'd sue the FCC too... OK, fine, remember, it's spelled F C C... go ahead and try to take them on, see how that works out for you.
Background, for the relay system there is no such thing as a do not call list. You may block the number with your phone company, you may file a restraining order against the deaf user, but you cannot ask us not to call. As far as the FCC is concerned, we are not there (but they pay us to not be there... go figure)... the only two people interacted are the deaf user and the hearing user.
Enter hearing user who thinks he knows the law.
In the course of the call, he threatened legal action against the company for not following Do Not Call (best of luck with that)
Threatened legal action against me for harassing him, demanding my name... of course only giving him my employee number (as per company policy)... I loved his line "if I sue you how do I do that without your name"... umm, if you are serious about that you'd know that you get a court order for the company to release that information...
Point blank said that he held the deaf user harmless... after all it isn't the deaf user calling him (umm... did I miss something... the whole point of this call is so that the deaf user can call you).
And the crowning moment of proving he's an asshole and not just someone frustrated... when the deaf user disconnected he went off for a good 3 minutes about how unacceptable it was that I had allowed the deaf person to disconnect... seriously dude, the deaf user can cut the connection just as easily as you can... all it takes is a few button clicks for them to break the connection... so what do you want me to do... divine where this person lives, track them down and force them back online?
Oh, and yes, we do keep records of our callers, you are very astute good sir in pointing out with your supposed experience in the telecom industry that records are kept... however, if you were as experienced as you claim you are, you'd also know that information can only be released with a court order...
And of course the real joyous moment, where I had to mute my phone and laugh was when I told him that we were operating entirely within the rules prescribed by the FCC, if he had further questions he could contact our customer support department... he said if that was the case he'd sue the FCC too... OK, fine, remember, it's spelled F C C... go ahead and try to take them on, see how that works out for you.
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