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We have to put down codes for why our customers have cash authorisations and usually this is quite easy, either due to a service not being available for which they are refunded money, or service was not of standard requiring a cash refund, there are others but they are rare.
Generally when I ask a customer why they are requesting a refund, they will have been prepped by the office who referred them for a refund to say what the reason is, or they are smart enough to give the reason themselves, or there is a note on the computer system as to why it is.
The fun starts when I have to get the reason from a customer who cannot give a reason/confuses the reason for the refund with what they want cash for.
Todays sucky customer I really needed ear and brain and eye bleach after this one.
me - why are you requesting a cash refund?
customer - coz i ran out of tampons and *insert very squicky followup to this*
me "eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee"
Generally when I ask a customer why they are requesting a refund, they will have been prepped by the office who referred them for a refund to say what the reason is, or they are smart enough to give the reason themselves, or there is a note on the computer system as to why it is.
The fun starts when I have to get the reason from a customer who cannot give a reason/confuses the reason for the refund with what they want cash for.
Todays sucky customer I really needed ear and brain and eye bleach after this one.
me - why are you requesting a cash refund?
customer - coz i ran out of tampons and *insert very squicky followup to this*
me "eeeeeeeeeeeeeeeeeeeeeeeeeeeeeeeee"
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