Customer Not Happy with Speedy Service

[purplecat41877]

Yesterday, I was about to ring up an off duty employee when a customer came up and complained that he was overcharged. It turned out that the savings card wasn't used so I took care of that. Another customer wanted a lottery ticket so I got him one and he put his money down. The 1st customer complained that I gave him too much back and it turned out that I mixed his money with the lottery customer's money.

The customer lectured me about slowing down even though he did cut in line. I also needed to take care of a couple other tasks as soon as possible. One checker needed the lowest denomination on gas cards since she was completely out and she also needed a receipt copy since the other checker bought something for her and she needed a copy. My service desk coworker got the gas cards and I pulled up a copy of the receipt in the computer since the key wouldn't turn in the register.

The off duty employee told me that I was doing a great job by doing my job quickly. She told me not to listen to those who say otherwise.

[Kristev]

Good for you.

[RavenStarr]

Heh if you slow down then he would have said that you're too slow. Either way you can't win.

[BrenDAnn]

This reminds me of the lady that complained because her pizza was done and waiting for her when she got to the c-store one night. Not kidding you, the pizza had been done, and in our 170 plus degree Fahrenheit warmer, waiting for her, and she was upset about. She went on and on to coworker B and the AM and myself about how if her pizza was cold she'd be mad, and she liked to be there before the pizza was done, and why did they tell her X amount of time if it was done sooner. Lady, the pizza is done, it's made correctly, it's fresh, and yes, it's hot. Be thankful you're not standing here waiting ten minutes for it! Some people! Sorry for the threadjack, just seemed a good related story. Btw, I agree with your employee, keep up the good work!