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I had an interesting moment today, when about 15 minutes before my shift was over, a guy who looked to be about 24 or so came up with a Walmart bag (Remember, I work at HEB) and asked if he could get a refund. I turn off my light (the line was empty and returns take time) and call a manager over.
Manager M (cool, classy lady) comes over and asks about the return. The return in question is six loose cans of HEB-brand Slimfast that he claims were part of a twelve-pack.
RED FLAG #1:
Half of the package is gone, and NOW he's deciding he wants to return it?
Manager M asks if he has his receipt. Of course, the guy says no.
RED FLAG #2:
No receipt. Joy.
Manager M takes one of the cans and asks when the purchase was made. He says a a few weeks ago. Manager M scans the can and checks the purchase history. Which brings us to...
RED FLAG #3:
Sales history says that no cans/packs of that item have been sold in the last two weeks.
Manager M tells him that, and he goes, 'Well, yeah, I bought it three weeks ago.' We're staring at him like, 'Yeah...you go with that.'
At first, the guy asks for his money back. Since several red flags have already gone up, Manager M sticks to her guns (like the awesome person she is) and says she cannot return the money without a receipt. The guy gets pissed off and takes one of the cans, reading the statement on the back.
"It says right here, 'We hope you are satisfied with this product. If not, we'll cheerfully refund your money.' This isn't cheerfully refunding my money!"
Manager M asks him what was wrong with the item. He said they tasted like rancid milk and got him sick. Then she asked him why he drank so many. He then said, 'Well, everyone in my family drank one too.'
Uh huh.
RED FLAG #4:
His 'sick' story changes. First he says he got really sick, then he said later on to our store manager, it didn't taste right and I got a stomachache.
We check the date, the can is not expired. The guy asks to speak to a manager. Manager M says, she is the manager. He then asks for a store manager, which we don't know if we can do because they have all gone home. But then, one of our store managers walks by and we pull her into the mess.
We fill her in on what's going on and she seems just as skeptical about it. The guy then says that he wants an exchange if he can't get a refund. We just wanted him to get out of the store by that point, so we said fine. It was really fucking fishy, and we knew he was just scamming to get some more for free, but frankly I just wanted to go home, and we did not want to deal with him.
If he comes back, I can tell he won't get away with it next time.
In his defense? He did look like he reaaaaaaaaally needed some Slimfast.
Manager M (cool, classy lady) comes over and asks about the return. The return in question is six loose cans of HEB-brand Slimfast that he claims were part of a twelve-pack.
RED FLAG #1:
Half of the package is gone, and NOW he's deciding he wants to return it?
Manager M asks if he has his receipt. Of course, the guy says no.
RED FLAG #2:
No receipt. Joy.
Manager M takes one of the cans and asks when the purchase was made. He says a a few weeks ago. Manager M scans the can and checks the purchase history. Which brings us to...
RED FLAG #3:
Sales history says that no cans/packs of that item have been sold in the last two weeks.
Manager M tells him that, and he goes, 'Well, yeah, I bought it three weeks ago.' We're staring at him like, 'Yeah...you go with that.'
At first, the guy asks for his money back. Since several red flags have already gone up, Manager M sticks to her guns (like the awesome person she is) and says she cannot return the money without a receipt. The guy gets pissed off and takes one of the cans, reading the statement on the back.
"It says right here, 'We hope you are satisfied with this product. If not, we'll cheerfully refund your money.' This isn't cheerfully refunding my money!"
Manager M asks him what was wrong with the item. He said they tasted like rancid milk and got him sick. Then she asked him why he drank so many. He then said, 'Well, everyone in my family drank one too.'
Uh huh.
RED FLAG #4:
His 'sick' story changes. First he says he got really sick, then he said later on to our store manager, it didn't taste right and I got a stomachache.
We check the date, the can is not expired. The guy asks to speak to a manager. Manager M says, she is the manager. He then asks for a store manager, which we don't know if we can do because they have all gone home. But then, one of our store managers walks by and we pull her into the mess.
We fill her in on what's going on and she seems just as skeptical about it. The guy then says that he wants an exchange if he can't get a refund. We just wanted him to get out of the store by that point, so we said fine. It was really fucking fishy, and we knew he was just scamming to get some more for free, but frankly I just wanted to go home, and we did not want to deal with him.
If he comes back, I can tell he won't get away with it next time.
In his defense? He did look like he reaaaaaaaaally needed some Slimfast.
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