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What amuses me is when a customer threatens me with "I'm gonna write to the Head of your Company about this complaint"
What they don't realise is the Head of the Company sends all complaints right back down to the local office where the problem occurred so that they can deal with it at ground level.
Many many times I have heard my coworkers exclaiming "oh look here's a complaint about YOU".
And so then we answer the complaint usually just writing down whatever it was we were trying to explain to the customer when the complaint occurred so that if they had only listened at the time, they would have saved all the aggravation of sending a letter and us ending up having to explain it AGAIN.
*sigh*
What they don't realise is the Head of the Company sends all complaints right back down to the local office where the problem occurred so that they can deal with it at ground level.
Many many times I have heard my coworkers exclaiming "oh look here's a complaint about YOU".
And so then we answer the complaint usually just writing down whatever it was we were trying to explain to the customer when the complaint occurred so that if they had only listened at the time, they would have saved all the aggravation of sending a letter and us ending up having to explain it AGAIN.
*sigh*
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