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If you are at a self-check out, and you seem to be having a lot of trouble, SLOW DOWN! And start reading the screen, the damn thing is supposed to be nearly idiot proof!
Woman and possibly related gent start ringing at one of my sco's today, and suddenly, all four are busy at once. Woman calls me over after she rings up a bag of oranges.
W: "These are supposed to be ten for $10!"
M: "Yes, ma'am, all the discounts come off after you hit the 'pay now' button, unless you scan your card earlier, then it all shows up as it gets scanned."
W: "Then I don't want them. I want to have the price I pay be the price I see."
M: *blink, blink, take bag o'ranges, void, and move aside* (thinking: Strike one! You'd get the same thing if you went through a full service check out, THAT'S HOW the system IS SET UP!)
I go back to being available if the other customers need me, and suddenly, my hip scanner tells me she needs assistance, so I go over, and the screen is asking for her to put down whatever she just scanned to get a weight on it.
M: "Ma'am, what did you scan just before the screen stopped?"
W: "This container of salad bar..." *she shoves a small tub at me*
M: *looks at her screen, er, no, the last thing on the screen was a fried chicken, but I don't see it readily available... it's hidden in her bags somewhere (Strike Two?), so I set the salad down to go digging for her chicken, and, oops, I set it on the scale, or she slid it on while I wasn't looking, I'm not really sure, either way, suddenly, the error is cleared, so I go back to being readily available*
About two minutes later, I get another notice that she needs help, with coupons now, which is entirely my jurisdiction at the sco... so I walk over.
M: "You have coupons?"
W: "You AGAIN?" (Strike three!)
M: "Yes, ma'am, I'm running this bank of registers. Now, then, you have coupons you need scanned?"
W: *she grudgingly hands the one coupon over, I scan it, and take it to the drawer it goes in, and then proceed to ignore her as they walk off with their purchase, after paying, of course*
Woman and possibly related gent start ringing at one of my sco's today, and suddenly, all four are busy at once. Woman calls me over after she rings up a bag of oranges.
W: "These are supposed to be ten for $10!"
M: "Yes, ma'am, all the discounts come off after you hit the 'pay now' button, unless you scan your card earlier, then it all shows up as it gets scanned."
W: "Then I don't want them. I want to have the price I pay be the price I see."
M: *blink, blink, take bag o'ranges, void, and move aside* (thinking: Strike one! You'd get the same thing if you went through a full service check out, THAT'S HOW the system IS SET UP!)
I go back to being available if the other customers need me, and suddenly, my hip scanner tells me she needs assistance, so I go over, and the screen is asking for her to put down whatever she just scanned to get a weight on it.
M: "Ma'am, what did you scan just before the screen stopped?"
W: "This container of salad bar..." *she shoves a small tub at me*
M: *looks at her screen, er, no, the last thing on the screen was a fried chicken, but I don't see it readily available... it's hidden in her bags somewhere (Strike Two?), so I set the salad down to go digging for her chicken, and, oops, I set it on the scale, or she slid it on while I wasn't looking, I'm not really sure, either way, suddenly, the error is cleared, so I go back to being readily available*
About two minutes later, I get another notice that she needs help, with coupons now, which is entirely my jurisdiction at the sco... so I walk over.
M: "You have coupons?"
W: "You AGAIN?" (Strike three!)
M: "Yes, ma'am, I'm running this bank of registers. Now, then, you have coupons you need scanned?"
W: *she grudgingly hands the one coupon over, I scan it, and take it to the drawer it goes in, and then proceed to ignore her as they walk off with their purchase, after paying, of course*
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