I Can Only Remember So Much

[TelephoneAngel]

Customer calls and starts a real tirade of what has happened, I only get half of it because he is talking so quickly and I am having to try to understand what has happened as he goes, I have tried a couple of times to interrupt him so I cn get a grip on what he is saying, he continues.

Finally

me - ok, so you are saying that you called us this morning but there was a problem with your phone and you could not understand what the cll agent told you to do?
customer - yes
me - ok I am going to look at your notes and see what they said and tell you now.
*sees note I can't understand and decide to call the agent to ask about it*
explain to customer I will be a few minutes finding out and will call him back.Ask him what number I should ring him back on.

Customer - "I told you right at the start of the call I was calling from xxxx's house
me thinks *who is xxxx, means nothing to me.

customer - In exasperated tone of voice "don't you listen, idiot?"

me thinks *you were talking about so much at the same time it was rather difficult for me to listen and remember everything

me - ok, give me xxx's number and I will call you there.

In any case even if I had remembered he had said he was ringing from there, I still would not have had the telephone number and would have had to ask him for it.

[ApolloSZ]

Now and then I get ones similar. I answer the phone and get the following

"ItsJohnBobcallingfromPCXXXXXXXXandIcantsendemailI getanerror"Honk honk blarg!"anditsnotworking.Canyoufixit."

Thats not a typo either, theres pretty much no stopping for breath, or.. y'know... fricken comprehension.
Now I just do this.

Once I realise what they are doing, I stop trying to type, let them finish their speil, and ask

"Ok. So who am I speaking with?"
let them say their name, and cut them off if they don't shaddup.
"Ok, and what was your PC number?"
rinse
"And what are you trying to do?"
and
"And what is the error your receiving?"
repeat

Slows them down, puts me in control, and usually infuriates them (Start getting the sighs and huffs )


Off topic - Just noticed the blue I used above is "Royal Blue" - Now all I can think of is... "THE PEN IS BLUE! THE PEN IS BLUE! THE GODD*MN PEN IS BLUE"

[elsporko]

I get that sometimes, but the people calling me are either homeless or about to be homeless so I can't really get mad at them for being upset and talking fast.

[Amina516]

customer - In exasperated tone of voice "don't you listen, idiot?"

The point where they get personal is when Id hang up...ugh. People just have no manners or common sense.

[Munkie]

Off topic - Just noticed the blue I used above is "Royal Blue" - Now all I can think of is... "THE PEN IS BLUE! THE PEN IS BLUE! THE GODD*MN PEN IS BLUE"

AAAAAAAAAHHhhahahahah!!! Jim Carrey was AWESOME in that movie!!!

*sucks in HUGE breath* Here goes: I sped. I followed too closely. I ran a stop sign. I almost hit a Chevy. I sped some more. I failed to yield at a crosswalk. I changed lanes at the intersection. I changed lanes without signaling while running a red light and *speeeeeding*!

[christopherius]

AAAAAAAAAHHhhahahahah!!! Jim Carrey was AWESOME in that movie!!!

*sucks in HUGE breath* Here goes: I sped. I followed too closely. I ran a stop sign. I almost hit a Chevy. I sped some more. I failed to yield at a crosswalk. I changed lanes at the intersection. I changed lanes without signaling while running a red light and *speeeeeding*!

Jim Carrey FTW!

[ApolloSZ]

"Anything else?"
"I have unpaid parking fines... be gentle"


*ahem* we now returned you to your regularly scheduled thread