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I was serving at the night window tonight and one of my customers was an oldish woman who paid for her fuel and a couple of mobile phone vouchers. I gave her the vouchers and the slip that you get when you pay by debit card and she went back to her car and left the forecourt.
A few minutes later the car came back and she got out along with a man, who I assume was her son. She asked for a petrol receipt (which she didn't do the first time), and as our tills only print petrol receipts from the previous transaction, I got a receipt book and started writing one out when I then hear:
SOM - Sad Old Man
Me- me of course
SOM: "You need to stop acting the goat."
I look up and he says "when you pay by card you get a receipt. How long have you worked here?"
As we were at the night window using a crappy microphone I pretended that I didn't hear him properly.
Me: "That slip is what you get when you pay by card. It doesn't automatically print a receipt."
SOM: "This isn't a receipt. Where's your manager?"
Me: "In the store"
SOM: "At the top it says this is not a receipt, where are her bank details?"
I point out where her card number and authorisation number is on the slip. I finish writing out the receipt and put it on the tray to push it out.
SOM: "Just give it to me"
He took the receipt and they both got in the car and left. They didn't go to the store either.
I thought that it was his son and he struck me to be the type that would still live with his mother. No wonder if this is the type of thing that gets him upset.
A few minutes later the car came back and she got out along with a man, who I assume was her son. She asked for a petrol receipt (which she didn't do the first time), and as our tills only print petrol receipts from the previous transaction, I got a receipt book and started writing one out when I then hear:
SOM - Sad Old Man
Me- me of course
SOM: "You need to stop acting the goat."
I look up and he says "when you pay by card you get a receipt. How long have you worked here?"
As we were at the night window using a crappy microphone I pretended that I didn't hear him properly.
Me: "That slip is what you get when you pay by card. It doesn't automatically print a receipt."
SOM: "This isn't a receipt. Where's your manager?"
Me: "In the store"
SOM: "At the top it says this is not a receipt, where are her bank details?"
I point out where her card number and authorisation number is on the slip. I finish writing out the receipt and put it on the tray to push it out.
SOM: "Just give it to me"
He took the receipt and they both got in the car and left. They didn't go to the store either.
I thought that it was his son and he struck me to be the type that would still live with his mother. No wonder if this is the type of thing that gets him upset.