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First hour (9am), I was on the first floor but in the Media area. It's 10 am, no one relieves me (we switch every hour) so I decide to leave. I was about to check who was suppose to relieve me but I decided that I better get the hell out of there before I get a customer.
Too late, a cw gets me. She was on the computer side, and she didn't know how to help a patron. The site he went to said, "page not found." Of course, she doesn't want to stick around to see how I resolve the issue. After finding out that other websites come up, not yahoo, I tell him it's the Yahoo website, and to try latter.
I have to come back to the first floor at 11 am, to the Welcome desk. I get there and another cw asked if anyone was at the Media desk at 10. I said so-and-so should have been there, but it appears that they didnt' show up.
CW: There were some women sitting at our desk.
Me: were they using our computers !?!? (because I was sure I locked the computers)
CW: no, they were sitting on our chairs, on their phones.
And then CW pointed them out to me. They were waiting at the elevator, one on her cell phone. Now I think it's a bad idea to talk about customers where they can hear us. Mostly because they will complian. OF course, the women complain to cw.
customers: you didn't have to tell anyone else about it, we were just using the chairs for 30 seconds.
cw: see, I have to say something, you were not suppose to be there.
customers: but we wern't doing anything, you shouldn't talk about us.
cw: Well just don't go behind our desks and use them.
cw walks away and customers say, "shit." Yeah, bad for cw to talk about them, though the Media area isn't busy, there are other chairs they could have gone to, and not taken over our space.
Then a homeless dude comes up. He wants to know where a shelter is. I hand him a map showing him where it is and I show him how to get there.
homeless dude: how many blocks is it?
me: I don't know (I didn't feel like counting the blocks for him, since he has a MAP I gave him).
After helping him more, he wants a manager. I ask what for and he says he wants a manager. I call a manager, and he says I didn't want to help him, that I didn't tell him how many blocks the shelter was. She went to help him at the Media area desk.
Then a guy comes up to me asking for help. I take him to one of our catalog computers in the Media area. Sidenote, I see part of our newspaper that some idiot just leaves at the computer, instead of at least leaving it at a more populated area so it can be picked up and sent back to the third floor periodical section. God knows no one can bother to put the paper back. Anyway, I'm helping guy and about 4 min. latter a cw comes down from the 4th floor.
She: who's at the Welcome desk?
I: I am, but I'm helping this guy.
She: someone called up saying no one is at the Welcome Desk.
Only people who can call up to the 4th floor are people who work here. So what shithole call practically right as I step away from the desk to complain no one is at the desk? A higher-up who just walked in the door? A customer saying somethign to the Circ people and the Circ people having to call up to the 4th floor, even though they must have seen me at the Welcome Desk. Ugh.
Too late, a cw gets me. She was on the computer side, and she didn't know how to help a patron. The site he went to said, "page not found." Of course, she doesn't want to stick around to see how I resolve the issue. After finding out that other websites come up, not yahoo, I tell him it's the Yahoo website, and to try latter.
I have to come back to the first floor at 11 am, to the Welcome desk. I get there and another cw asked if anyone was at the Media desk at 10. I said so-and-so should have been there, but it appears that they didnt' show up.
CW: There were some women sitting at our desk.
Me: were they using our computers !?!? (because I was sure I locked the computers)
CW: no, they were sitting on our chairs, on their phones.
And then CW pointed them out to me. They were waiting at the elevator, one on her cell phone. Now I think it's a bad idea to talk about customers where they can hear us. Mostly because they will complian. OF course, the women complain to cw.
customers: you didn't have to tell anyone else about it, we were just using the chairs for 30 seconds.
cw: see, I have to say something, you were not suppose to be there.
customers: but we wern't doing anything, you shouldn't talk about us.
cw: Well just don't go behind our desks and use them.
cw walks away and customers say, "shit." Yeah, bad for cw to talk about them, though the Media area isn't busy, there are other chairs they could have gone to, and not taken over our space.
Then a homeless dude comes up. He wants to know where a shelter is. I hand him a map showing him where it is and I show him how to get there.
homeless dude: how many blocks is it?
me: I don't know (I didn't feel like counting the blocks for him, since he has a MAP I gave him).
After helping him more, he wants a manager. I ask what for and he says he wants a manager. I call a manager, and he says I didn't want to help him, that I didn't tell him how many blocks the shelter was. She went to help him at the Media area desk.
Then a guy comes up to me asking for help. I take him to one of our catalog computers in the Media area. Sidenote, I see part of our newspaper that some idiot just leaves at the computer, instead of at least leaving it at a more populated area so it can be picked up and sent back to the third floor periodical section. God knows no one can bother to put the paper back. Anyway, I'm helping guy and about 4 min. latter a cw comes down from the 4th floor.
She: who's at the Welcome desk?
I: I am, but I'm helping this guy.
She: someone called up saying no one is at the Welcome Desk.
Only people who can call up to the 4th floor are people who work here. So what shithole call practically right as I step away from the desk to complain no one is at the desk? A higher-up who just walked in the door? A customer saying somethign to the Circ people and the Circ people having to call up to the 4th floor, even though they must have seen me at the Welcome Desk. Ugh.
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