At my motel, we don't scan IDs, but I do need to see them and I pull information off of them such as the birthday.
If a guest complains, I can enter "prefer not to say" in the ID and birthday fields. I still need to record that I saw your ID and what type it was, though. And also, I either need your DOB or your ID to issue you a new key, so if you lock you ID AND your key in the room and refused to let me record your DOB at check-in, then your SOL until I can track someone down to go into your room and bring your ID down to the desk. So I would advise you at least let me jot down your DOB.
If a guest complains, I can enter "prefer not to say" in the ID and birthday fields. I still need to record that I saw your ID and what type it was, though. And also, I either need your DOB or your ID to issue you a new key, so if you lock you ID AND your key in the room and refused to let me record your DOB at check-in, then your SOL until I can track someone down to go into your room and bring your ID down to the desk. So I would advise you at least let me jot down your DOB.



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