I work in a security office. It's physical security, as in security guards and cameras and such. I work for a big tech company. One of the office workers (OW) got this phone call today.
OW: Security office, this is OW, how can I help you?
SC: I need to interview someone about printers.
OW: (thinking: what, what??) You need to interview someone about printers?
SC: Yes! I called someone two weeks ago and they told me to call this number and you would be able to help me.
OW: Well, this is the security office so I wouldn't be able to help you with that.
SC: No, the person I talked to before said I could call you and interview your manager.
OW: My manager is in a meeting right now. To be honest, he doesn't have any special knowledge about printers, since he manages the SECURITY office.
SC: Noooo! You're just trying to be difficult!! I demand to speak to your manager! Someone told me I could interview him for my son's project!!11!!eleventy!!11 You must help me, no is not an appropriate answer!!
OW: Please hold.
OW came to me and coworker Bob. I found corporate's PR page, but apparently there is no direct phone number to them. I found an email address for someone who handles media inquiries about printers and gave that to OW.
OW: Thanks for holding. I found the email address for someone in our PR department who handles media inquiries about printers. Perhaps you could contact her for an interview.
SC: I was told I could call someone here and conduct a phone interview! My son's project is due tomorrow and I don't have time to deal with this crap. What kind of place do you think you are running?
OW: Again, ma'am, this is the security office. The only printer I know anything about is the one sitting in our office, which prints our paperwork. You need to contact corporate PR for any further information. If there's nothing else I can help you with, have a good day. <click>
I'm not quite sure how OW remained so calm, since I could hear SC screaming over the phone from across the room.
OW: Security office, this is OW, how can I help you?
SC: I need to interview someone about printers.
OW: (thinking: what, what??) You need to interview someone about printers?
SC: Yes! I called someone two weeks ago and they told me to call this number and you would be able to help me.
OW: Well, this is the security office so I wouldn't be able to help you with that.
SC: No, the person I talked to before said I could call you and interview your manager.
OW: My manager is in a meeting right now. To be honest, he doesn't have any special knowledge about printers, since he manages the SECURITY office.
SC: Noooo! You're just trying to be difficult!! I demand to speak to your manager! Someone told me I could interview him for my son's project!!11!!eleventy!!11 You must help me, no is not an appropriate answer!!
OW: Please hold.
OW came to me and coworker Bob. I found corporate's PR page, but apparently there is no direct phone number to them. I found an email address for someone who handles media inquiries about printers and gave that to OW.
OW: Thanks for holding. I found the email address for someone in our PR department who handles media inquiries about printers. Perhaps you could contact her for an interview.
SC: I was told I could call someone here and conduct a phone interview! My son's project is due tomorrow and I don't have time to deal with this crap. What kind of place do you think you are running?
OW: Again, ma'am, this is the security office. The only printer I know anything about is the one sitting in our office, which prints our paperwork. You need to contact corporate PR for any further information. If there's nothing else I can help you with, have a good day. <click>
I'm not quite sure how OW remained so calm, since I could hear SC screaming over the phone from across the room.
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