Your stupidity isn't an emergency

[Sunsetsky]

Genius client that I posted about last time struck again. This all happened last week.


Me: *Usual phone greeting*
SC: Hi honey, this is SC I'm calling about my dog.
Me:
SC: I'm just calling to check up on her vaccinations. I think there are some that are due.

Okay...I thought this would be an incredibly easy call for once. I think I jinxed myself when I thought that.

Me: Alright. Let me look up your account and see what she's due for.
SC: I think she's due for her distemper. I know she's already up to date on her rabies.
Me: Errr...actually...her distempter is up to date. Her rabies was due at the beginning of February.
SC: What?! She is due for her rabies!! Well I need to get her in.

Just as a note...it was Spring Break. We booked up quite quickly because everyone was off work or school. So I had absolutely nothing to give to her last week. Besides...she called on WEDNESDAY. There wasn't all that much left of the week and the vet her dog usually sees was out of the country. I explain this...

Me: I can get you in next week on Thursday.
SC: Don't you have anything sooner?
Me: My next appointment is next Thursday.
SC: So you don't have anything with Dr. Z this week or at the beginning of next week?
Me: My next appointment is next Thursday.
SC: Can you get me in with Dr. Y sooner then next Thursday then?
Me: As I said ma'am...my next appointment is next Thursday.
SC: Can't you use one of those slots to squeeze me in this week?
Me: Those are for emergencies only ma'am...
SC: Well...I consider this to be an emergency even if you don't!
Me: Those emergency slots are for sick animals ma'am.
SC: Do you think she is okay being late on the rabies?
Me: She is already over a month late, I'm sure another week won't hurt her.
SC: So you can't make an exception for me?
Me: I can get you in next week.
SC: Can you leave a note for Dr Y to call me back?
Me: Alright...She'll call you back tomorrow when she comes in. *(it was at the end of the day and Dr Y had left already).
SC: Are you sure she will call me back?
Me: Yes...

Not long after that brain damaging exchange...I get a phone call from our sister clinic. Apparently SC had called and managed to get in with them the next day Our sister clinic has more vets so they usually have more openings. They're usually not as busy as we are either. So I fax everything over to them and leave the note for Dr. Y.

Is it over yet? Of course not...

I'm off the next day (which was Thursday). I come back in on Friday and learn that we had a cancellation with Dr. Y and we had put her in that spot. SC called our sister clinic back and cancelled because she prefers us unfortunately...Her appointment is at 3:10.

3:05 rolls around and we get a phonecall. One of the other receptionists answers and it's SC. She apparently can't catch her dog because "her dog is playing around with her." So she's going to be a little bit late.

3:15...nothing.
3:20...nothing.
3:30...nothing

3:40...GUESS WHO COMES STROLLING IN.

SC: I'm here for shots...
Me: We were expecting you at 3:10...
SC: I called and let them know I was going to be late.
Me: She went in with her 3:30 appointment. It's going to be a wait.

I turn around and walk to the back and let Dr Y know that SC decided to finally show and grace us with her presence. Eventually they get her done and she comes out to pay.

SC: I also need to pick up some food for my dog.

One of the other girls I work with runs off to fetch the food for her.

SC: I also need to pick up her medicine.
Me: Did you let the doctor know?
SC: No...I didn't have enough time to tell her.
Me: Alright. Take a seat. It's going to be a few minutes.

I get the meds together. I check her out. Watch in amusement as she attempts to pick up the food herself (with her dog in the other arm). She asks for help and I take her food out to her car thinking how nice it would be to send my foot up her ass. She also kept blaming it on her elderly mother and dog as to why she was late and nothing was done. Blah blah blah...

I also found out later that her dog lunged at one of the techs and attempted to bite out of her. Luckily she missed but she did manage to scratch the tech's arm up a little.

Anyways, that's it. I'm sure will be more stories about this one.

[Kristev]

I am only a cat person, I am only a cat person, I am only a cat person. And my cat lives indoors.

[ottid]

Um, does this person really know how to look after a dog? And if you know that you are going to pay $X (going to your old post) for the dogs food/medication/visit, surely you ould make sure you had the money on you?

I'm kind of guilty on the pet owning front, I have one cat, who really should be up to date on his vaccinations, but because I have not had the money to pay for the vet, I haven't booked his appointment, yet. But I have checked with the local vet how much it will be, so he WILL go (also need to use a decent cat carrier, when we moved he destoryed his cardboard box one...). Also the whole vaccination thing, NZ is kind of a sheltered country for animals, and my parents never really keeped our other cats up to date, and they lived into old age with barely any illness.

[Sunsetsky]

Um, does this person really know how to look after a dog? And if you know that you are going to pay $X (going to your old post) for the dogs food/medication/visit, surely you ould make sure you had the money on you?

I'm kind of guilty on the pet owning front, I have one cat, who really should be up to date on his vaccinations, but because I have not had the money to pay for the vet, I haven't booked his appointment, yet. But I have checked with the local vet how much it will be, so he WILL go (also need to use a decent cat carrier, when we moved he destoryed his cardboard box one...). Also the whole vaccination thing, NZ is kind of a sheltered country for animals, and my parents never really keeped our other cats up to date, and they lived into old age with barely any illness.

Oh I understand that vaccinations can't always be done on time. Heck...I was just guilty of it last year with one of my cats (I was several months late ). I'm hoping I'm not giving anyone the impression that I think they're stupid for not keeping their pets up to date on vaccines. There are actually a lot of pets that don't do vaccines very well. I thought she was just stupid for calling us in the middle of the week (spring break week no less) and demand that we take a vaccine appointment as an emergency.

[ottid]

Oh yup, I got that Just trying not to get people telling me I'm a bad pet owner, my Jellybean loves me

On another note, any idea on how to stop him from attacking any paper, plastic bags or boxes that are lying around (other than removing all of these from his available reach)? And by attacking I mean biting and pulling to pieces.

[Sunsetsky]

Oh yup, I got that Just trying not to get people telling me I'm a bad pet owner, my Jellybean loves me

On another note, any idea on how to stop him from attacking any paper, plastic bags or boxes that are lying around (other than removing all of these from his available reach)? And by attacking I mean biting and pulling to pieces.

I think you're fine.

The best thing I can suggest is putting them in an area they can't reach. Cats love bags and boxes so they usually like playing in them. One of my cats like to pull boxes apart as well (and scratch them up). It drives me crazy sometimes. I haven't figured out how to get her to completely stop yet. I did get them a little scratching toy at Walmart for $12. There seems to be less tearing at boxes but it still does happen.

[ottid]

Oh, you will love one reason why he does it, that we have figured out. When we are in bed, sleeping, he used to do it to get us to get up and watch him eat. Finally moved bowl to an area on the bedroom, he no longer attacks bags/boxes to get us up to watch him eat

[eltf177]

What an asshat. Your other thread mentions you've fired SC's before, what makes this snowflake so special she can't be?

Also sounds like she's not much on paying for services, another big plus for firing!

Good luck with this one, you're going to need it.

[Aut]

I'd hate to see what kind of mother she'd be like to a human.

[Geek King]

I think you're fine.

I did get them a little scratching toy at Walmart for $12. There seems to be less tearing at boxes but it still does happen.

You can make a cheap scratching house with just a little work. Get some scrap wood, or that really heavy duty cardboard (I used a protective tube that carpet comes in), some carpet glue, and scrap carpet. Cut the wood/cardboard as needed for entry holes--make sure to provide a stable base!--and glue the carpet to everything. Assemble as needed. You'll pay a lot less, and you can customize it to available space. Not terribly hard, just a little time consuming. Carpet Tacks can be useful for attaching the base, depending on wieght, just make sure no points are left sticking out.

[Sunsetsky]

Ottid - That's pretty funny. XD I love the huge personalities pets have.

Eltf - Thanks. As for firing her...wow...there's a big story with that one. Involving her wanting us to bill her and us refusing. She spoke to my manager about it and proceeded to call her every name in the book and made my manager cry. Plus...everytime she came in she would tell me how much she disliked my manager and a coworker (both of who I really like and get along with) and call them unpleasant names behind their back. Unfortunately she likes me and always calls me HONEEEEEY. -_- But after the incident with my manager we wanted to fire her but one of the vets wanted to work things out. He spoke to SC and told her if she slipped up like that again then she was going bye bye. Haven't heard a name calling incident since and she has cut way back on begging us to bill her for everything. But I would still love to see her go...

Aut - I don't think she has any kids. I think at the point where she is in her life she probably can't have kids. I know she's married though...Thank god she didn't breed. Xx

Geek King - I would love to make my cats a cat tower for them to play on. My dad offered to help me make one. He told me to come up with some designs and he would take a look at what he had for materials.

[SouthernSugar]

Sunsetsky, we made one for ours -- carpet remnant, sisal rope, some 1x1s, and plywood, plus nails, were all it took. We used four 1x1s to make the legs (might be sturdier with 2x4s), wrapped them in carpet or sisal rope, and used the plywood cut into roughly 18" squares and covered with carpet to form the base and upper levels. It was fairly easy, although I recommend having something like boxcutters for cutting the carpet.

SC was muy sucky, too. We're not up-to-date on the cats' shots (they need to go in ASAP, just as soon as one of us gets some time off work), but I know that busy times might mean we'd have to wait for an appointment!

[LadyAndreca]

We're building a cat tree out of an old vanity someone threw out. We took it apart with a screwdriver and a hammer, saved the braces, and put it together in a new configuration. I bought a roll of carpet remnant from a local carpet store, so all we need to do is staple the carpet on and stabilize the base.

For cheap materials, take a look at your local big box home improvement store. The Orange Apron I work at ALWAYS has pine boards in their cull pile for 50 cents to a dollar, and often has quarter sheets of marked-down plywood (2'x4') as well. It's 25 cents per cut after the first two, if you need it cut to size, but our guys tend to only charge that if you're being exceptionally obnoxious (like cutting a sheet of plywood into twenty pieces or something). I imagine our competitors have similarly-priced stuff.

[JustaCashier]

She asks for help and I take her food out to her car thinking how nice it would be to send my foot up her ass.

That line, right there, has great potential for causing Rule #1 violations!

Mike

[Sunsetsky]

That line, right there, has great potential for causing Rule #1 violations!

Mike

Well...she waaaas walking in front of me while I was carrying her food out.