"You Guys Should Know This!"

[ralerin]

Just an annoyance. The typical Aid of Rite has some ridiculous number of products-I want to say 400,000+? Field Support called, wanted to fix something in our system, so our ability to scan anything went out the toilet for 10 minutes. People were understanding when I said I would have to do price runs, but one woman was not pleased.

Easter grass, wrap, plastic eggs and cellophane were on sale, but the sales sign said "66 cents to $14.99". Therefore, we couldn't figure out what the easter grass was-66 cents? 99 cents?

"Our system went down, there's no way we can tell you what the price is."

"I don't care! You should know this! You need to stand by your prices!" she huffed as she was forced to shell out 99 cents.

I so wanted to tell her "Why don't YOU try memorizing over 400,000 different products that get prices updated weekly, monthly and seasonally, and their locations, and their quantities in hand and being ordered?"

[Food Lady]

If it's not something I shop for, I don't know the price. I am not a robot. I am not an extension of the computer.

[Teefies2]

"I don't care! You should know this! You need to stand by your prices!" she huffed as she was forced to shell out 99 cents.

I so wanted to tell her "Why don't YOU try memorizing over 400,000 different products that get prices updated weekly, monthly and seasonally, and their locations, and their quantities in hand and being ordered?"

And besides that? If you want it so badly, are you not able to bring in the sales flyer to show us the prices??

And on another rant, is this person shopping on Saturday for Easter (tomorrow)? Nothing like waiting until the last minute ! Pffft

[mattm04]

Even if the system works, they will complain.

SC: How much is this *holds up item*?
Me: *not near shelf, cant look at the shelf tag* let me check.

As I go to walk to one of the SELF SERVICE scanning guns that shows the price...

SC: How come you don't know the price!!!????

Sorry I don't have the regular and sale prices of all the thousand of items we sell memorized. Why don't you try it.

[dbblsanta]

Not to mention that "You need to stand by your prices" doesn't even make sense in this context! Just another SC catchphrase like "false advertising" that they always apply when it isn't true.

[XCashier]

That is irritating. It is impossible to remember the price of every item in the store, and the customers should realize that. Especially sales prices, which change every week.

It would be like being an actor, and memorizing lines for Hamlet, then being told next week that the play you're doing is Julius Caeser. Then the week after that, being told to forget it, it's Midsummer Night's Dream. And so forth, and so on. We're human beings, not computers.

[ArcticChicken]

It would be like being an actor, and memorizing lines for Hamlet, then being told next week that the play you're doing is Julius Caeser. Then the week after that, being told to forget it, it's Midsummer Night's Dream.

Well, if you're in a repertory company......

[ottid]

That is exactly what I was thinking there ArcticChicken! But then I remembered, that in retail you wouldn't have been given much notice on the change in price, so it would be like rehearsing for Hamlet and then being told that you are doing Othello, having never seen the play before.

[TonyDonuts]

\
SC: How come you don't know the price!!!????

Sorry I don't have the regular and sale prices of all the thousand of items we sell memorized. Why don't you try it.

Usually said by someone who firmly believes all retail workers are of sub-average intelligence.

No I don't understand how you think some can be both "stupid" and "able to know on demand the price of every item in a store with a 60,000 SKUs."

[casey13]

Also, memorize the ad from front and back. Especially when it's a larger ad with a bunch of stuff from your section (or in my case, sections.) Not knowing whether the basketball hoops are on sale this week on the day the ad came out is awful customer service! Bonus points if hte item is not regularly bought.

[Magpie]

Usually said by someone who firmly believes all retail workers are of sub-average intelligence.

No I don't understand how you think some can be both "stupid" and "able to know on demand the price of every item in a store with a 60,000 SKUs."

Blame Rainman. I really doubt that people who think that retail workers are intellectually stunted is likely to understand that no, there isn't some magic system of balances which ensures that everyone has exactly the same amount of advantages.

[Green_Fairy]

when i was working at a dollar store, the most common question was "how much is this?" by the third week i started telling people $5+...

[ottid]

when i was working at a dollar store, the most common question was "how much is this?" by the third week i started telling people $5+...

Ugh, boss had a clearance store to get rid of some of his stock, but he only had the lease until date x, so three days before hand he reduces EVERYTHING to $2 (if it was under no circumstances going to be sold at that price it was taken out of the store) and called it the last day. The following day we added more stock from the warehouse and left the same signs up, the following day he reduced everything to $1.

People seemed not to grasp the fact that all of the signs in the store said "Everything $2($1)" and kept asking me the price too. With some customers I got to joke about people "not getting the concept"

[TonyDonuts]

when i was working at a dollar store, the most common question was "how much is this?" by the third week i started telling people $5+...

Their was a store at the local mall called "Everything's a Dollar."

Guess how much the stuff cost!

I was a customer one fine Sunday and I watched a very nice, very sweet, very earnest Martha Stewart-looking middle-aged woman examining the merchandise, from one end of the store to the other.

Something would catch her eye, she would pick it up, examine a potato peeler, for example, furrow her brow in a remarkable simulation of thought, and then call out to the manager, "How much is this?"

The manager would answer, "It's a dollar, ma'am. Everything in this store is a dollar."

"Ooohhhhhh! Really?!?" And then she would put the item back, and move along, and pick up a pair of gloves, say. Examine, furrow, ask, "How much is this?"

Same response, "It's a dollar ma'am. Everything in this store is a dollar."

On and on it went. Pick up, examine, furrow, ask, answer.

The customer was always bright and cheery, but the manager was starting to...break.

After fifteen to twenty minutes of this the manager walked over to the woman and told her, "Ma'am, really, everything we sell is a dollar. Everything we sell is a dollar. Hence the name, 'Everything's a Dollar.' Really."

This didn't make in dent in Sunshine's sunny disposition, "OOOHhhhh, I was just making sure." And away she went, to pester another manager in another store.

The manager went into the back, I'd like to think to her stash of gin and Maalox.

The kicker. Each item in the store, which cost a dollar, had a price tag telling you that.

Hell is full. The dead walk the earth.

[XCashier]

Hell is full. The dead walk the earth.

The brain-dead, certainly...!