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Read ye these tales three
Of woe and despair in the pHaramcy
What sort of fools could surely be
Guilty of such asshattery?
Read on, dear sir, and you shall find
Those that are exactly that kind
Bastard!
COL = Cranky old lady
TCE = Me, of course
J = A coworker who thinks he owns the place
A cranky old lady steps up to my counter and asks for her prescription which she called in the day before. Checking the computer, I don't see anything completed or in process for her.
COL: "BUT I CALLED IT IN YESTERDAY!"
TCE: "Since I wasn't here yesterday, I do not know what happened, but I can get it ready for you now."
J: (walking over) "Oh, I deleted your prescription yesterday because you called me a bastard."
Next thing I knew, I was literally in the middle of a shouting match between COL and J. Literally because the foul words were flying from one side of me to the other with me, an innocent victim or collateral damage, stuck in the middle. Suddenly, they both stop and look directly at me.
TCE: (putting hands up, palms out) "Oh, I don't think so. I'm not getting involved in this."
I then walk away to get the COL's prescription ready and J returns to his station in the pHarmacy. While I'm completing her script, he comes to me and mentions how much of a bitch she is.
TCE: "Don't even start, J. What you did there was completely uncalled for."
J: "What the hell? I'd stand up for you if you were called a bastard."
TCE: "Just drop it. I didn't hear her call you that, and to be honest you were acting quite a bit like one just there."
I turn and get the COL her meds.
COL: "Well, thanks to him, I'm never coming here again."
J: (not letting her get the last word) "With your attitude, we don't want to see you here again."
TCE: (shooting daggers at J)
J is the kind of person I'd describe as a douchenozzle. I'd love to see him fired, but apparently there always needs to be douchenozzles in pHarmacy ecosystems. All the pHarmacies I've worked at have had them.
Customer? Sucky.
Coworker? Sucky.
Guinness? Tasty.
FOCUS!
A young man pulls up to the drive through (That's right, T-H-R-O-U-G-H. Enough with this T-H-R-U crap.) window and drops off a prescription that states: "Adderall 20mg #30". Now, for those who don't work with the pHarmacists or chemists, Adderall is a narcotic stimulant used for ADD and ADHD and all prescriptions for narcotics need to be written correctly and cannot be phoned in, neither as a new script or as corrections to an existing script. This Rx was missing the dosaging directions (or sig). In addition, this patient had been taking Adderall XR 20mg consistently previously. I check with the pHarmacist and she agrees. By now, the patient has driven off. My pHarmacist calls the prescribing doctor and informs him of the error. The doctor also confirms that it should have been Adderall XR 20mg. Problem solved, right? Wrong.
About 30 minutes later, the patient returns to pick up his medication, but, of course, it's not ready. I tell him that the doctor has left out some information on the prescription (specifically mentioning the sig) and return the hardcopy to him indicating that he must bring the prescription back to the doctor to be re-written. He's a little perturbed, but pulls away.
About five minutes later, he returns with the script. I take it back and notice that the sig is written at a steep angle on the right side of the paper in a different pen and handwriting from the rest of it. Also, the XR is still missing. Now, I'm no fool. I know it takes longer than five minutes to drive from my pHarmacy to this medical practice, so there's no way he drove there, had the doctor scrib the changes and make the return trip unless the patient was driving a modified Delorean that runs on 1.21 gigawatts of nuclear-generated electricity, but I decide to play along.
TCE: "OK. This looks all right now. And, this'll be for the Adderall 20mg, right?"
SC: "Wait. That should be the Adderall XR 20."
TCE: "Well, that's not what the doctor wrote. And, my pHarmacist has informed me that she talked to the doctor about this. I'm not sure how this error was made when the doctor was aware of what changes were needed."
SC: "So, you're telling me I have to go back to the doctor's again?"
TCE: "Unfortunately, that'll be the only way to get this filled for the medication you're expecting."
SC: "Just give me it back."
I hand it back and he speeds off. My pHarmacist contacts the doctor and informs him of the situation. I'm pretty sure that patient is barred from their practice now. If only the dumbshit had actually been taking Adderall instead of selling it, he might have paid enough attention to the prescription when he was altering it.
Interuppting Co-MOOOO!
A bovine beast of a woman drove up to the drive through looking to pick up prescriptions for her young daughter (who was also in the minivan). I check the computer and find one there. I tell her I'll be right back and go to retrieve it. I return to find my minotaur friend on her cell phone chewing the cud.
TCE: "So, it's just the one for her today?"
MOO: (into her cell phone) "MOOOOOOO."
TCE: "Excuse me, Miss Tauren*. Are you picking up just the one for her today?"
MOO: "THERE SHOULD BE TWO!"
TCE: "Alright, let me take a look."
I check the daughter's profile and find that the same medication as the one I have in my hand and another are filled at another one of our locations.
TCE: "OK, I see what happened here. It appears-"
MOO: "I CALLED IN TWO PRESCRIPTIONS FOR HER!"
TCE: "If you let me finish my sent-"
MOO: "OH FUCK THIS! I DON'T HAVE TO DEAL WITH THIS! YOU CAN KISS MY ASS!"
And, away she drove. Maybe she didn't appreciate my love of roast beef?
* Names have been changed to protect the innocent. Namely, me.
Of woe and despair in the pHaramcy
What sort of fools could surely be
Guilty of such asshattery?
Read on, dear sir, and you shall find
Those that are exactly that kind
Bastard!
COL = Cranky old lady
TCE = Me, of course
J = A coworker who thinks he owns the place
A cranky old lady steps up to my counter and asks for her prescription which she called in the day before. Checking the computer, I don't see anything completed or in process for her.
COL: "BUT I CALLED IT IN YESTERDAY!"
TCE: "Since I wasn't here yesterday, I do not know what happened, but I can get it ready for you now."
J: (walking over) "Oh, I deleted your prescription yesterday because you called me a bastard."
Next thing I knew, I was literally in the middle of a shouting match between COL and J. Literally because the foul words were flying from one side of me to the other with me, an innocent victim or collateral damage, stuck in the middle. Suddenly, they both stop and look directly at me.
TCE: (putting hands up, palms out) "Oh, I don't think so. I'm not getting involved in this."
I then walk away to get the COL's prescription ready and J returns to his station in the pHarmacy. While I'm completing her script, he comes to me and mentions how much of a bitch she is.
TCE: "Don't even start, J. What you did there was completely uncalled for."
J: "What the hell? I'd stand up for you if you were called a bastard."
TCE: "Just drop it. I didn't hear her call you that, and to be honest you were acting quite a bit like one just there."
I turn and get the COL her meds.
COL: "Well, thanks to him, I'm never coming here again."
J: (not letting her get the last word) "With your attitude, we don't want to see you here again."
TCE: (shooting daggers at J)
J is the kind of person I'd describe as a douchenozzle. I'd love to see him fired, but apparently there always needs to be douchenozzles in pHarmacy ecosystems. All the pHarmacies I've worked at have had them.
Customer? Sucky.
Coworker? Sucky.
Guinness? Tasty.
FOCUS!
A young man pulls up to the drive through (That's right, T-H-R-O-U-G-H. Enough with this T-H-R-U crap.) window and drops off a prescription that states: "Adderall 20mg #30". Now, for those who don't work with the pHarmacists or chemists, Adderall is a narcotic stimulant used for ADD and ADHD and all prescriptions for narcotics need to be written correctly and cannot be phoned in, neither as a new script or as corrections to an existing script. This Rx was missing the dosaging directions (or sig). In addition, this patient had been taking Adderall XR 20mg consistently previously. I check with the pHarmacist and she agrees. By now, the patient has driven off. My pHarmacist calls the prescribing doctor and informs him of the error. The doctor also confirms that it should have been Adderall XR 20mg. Problem solved, right? Wrong.
About 30 minutes later, the patient returns to pick up his medication, but, of course, it's not ready. I tell him that the doctor has left out some information on the prescription (specifically mentioning the sig) and return the hardcopy to him indicating that he must bring the prescription back to the doctor to be re-written. He's a little perturbed, but pulls away.
About five minutes later, he returns with the script. I take it back and notice that the sig is written at a steep angle on the right side of the paper in a different pen and handwriting from the rest of it. Also, the XR is still missing. Now, I'm no fool. I know it takes longer than five minutes to drive from my pHarmacy to this medical practice, so there's no way he drove there, had the doctor scrib the changes and make the return trip unless the patient was driving a modified Delorean that runs on 1.21 gigawatts of nuclear-generated electricity, but I decide to play along.
TCE: "OK. This looks all right now. And, this'll be for the Adderall 20mg, right?"
SC: "Wait. That should be the Adderall XR 20."
TCE: "Well, that's not what the doctor wrote. And, my pHarmacist has informed me that she talked to the doctor about this. I'm not sure how this error was made when the doctor was aware of what changes were needed."
SC: "So, you're telling me I have to go back to the doctor's again?"
TCE: "Unfortunately, that'll be the only way to get this filled for the medication you're expecting."
SC: "Just give me it back."
I hand it back and he speeds off. My pHarmacist contacts the doctor and informs him of the situation. I'm pretty sure that patient is barred from their practice now. If only the dumbshit had actually been taking Adderall instead of selling it, he might have paid enough attention to the prescription when he was altering it.
Interuppting Co-MOOOO!
A bovine beast of a woman drove up to the drive through looking to pick up prescriptions for her young daughter (who was also in the minivan). I check the computer and find one there. I tell her I'll be right back and go to retrieve it. I return to find my minotaur friend on her cell phone chewing the cud.
TCE: "So, it's just the one for her today?"
MOO: (into her cell phone) "MOOOOOOO."
TCE: "Excuse me, Miss Tauren*. Are you picking up just the one for her today?"
MOO: "THERE SHOULD BE TWO!"
TCE: "Alright, let me take a look."
I check the daughter's profile and find that the same medication as the one I have in my hand and another are filled at another one of our locations.
TCE: "OK, I see what happened here. It appears-"
MOO: "I CALLED IN TWO PRESCRIPTIONS FOR HER!"
TCE: "If you let me finish my sent-"
MOO: "OH FUCK THIS! I DON'T HAVE TO DEAL WITH THIS! YOU CAN KISS MY ASS!"
And, away she drove. Maybe she didn't appreciate my love of roast beef?
* Names have been changed to protect the innocent. Namely, me.
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