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PDF 101
SC: Customer who started out lacking brain cells and ended up… well, you know.
ME: Phone Slave
SC: So, I’m in your Rules & Regulations, and I want to print it out, but when I click on something in the Table of Contents it just gives me a hand.
ME: Are you trying to pull up a specific section to read or print?
SC: Well, everything!
ME: If you want to read it, you can use “Page Down” on your keyboard, or just use the mouse to scroll. We don’t have any links in our Table of Contents, so there’s nothing to click on. If you want to print the entire thing, you just use the “Print” icon at the upper left of the PDF.
SC: But I think I need Adobe to print it.
ME: If you’re reading “Table of Contents” and you see the Rules & Regs in front of you, that means that you already have Adobe or another program that reads PDFs. You can just print it. You don’t need anything else, as long as you have a printer to print to.
SC: I don’t think you know what you’re talking about.
ME: Why don’t you try printing it and see what happens?
SC: I don’t know why I bother, you don’t know what you’re talking about, and…. Wait. It’s printing? (He quickly hangs up)
*sigh*
Password Change Fail
Caller: So, I need to change the password in <our system>, but I can’t find out where to do it. I’m in <some other system> and I’m not seeing the prompt to change my password.
Me: If you need to change the password in OUR system, please close out of <some other system> and go back to <our system>.
You might not care, but I do
Me: Customer Care, this is <bardicwench>, May I have your name and your agent ID please?
SC: I just have a quick question.
Me: I understand, but I have to log all of the calls, so I need your agent ID, please?
SC: You don’t need that.
Me: If you don’t have that available, I can pull you up by name. I just need your first and last name please.
SC: I don’t want to give you that.
Me: …
SC: I just have a question.
Me: I understand that, but I could get in trouble if I don’t log the call.
SC: I don’t care about that.
Me: …
Me: I’m sorry, but I do. If you don’t wish to give your name and agent ID, I’m unable to help you.
SC: (hangs up)
Me: (talking to my cats) How much do you want to bet that I’ll get in trouble for that one anyway?
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My bf isn’t on here, but he gets some amusing stories at his work (security guard) so I’ll post some of his. (NOTE: His main office is at a mobile home park, so that’s where most of his calls are from.)
Some kids tie a garden hose across the road, one side tired to a fence & the other side loosely looped around a sign. No cars can cross, obviously. Did anyone get out of the car and untie the hose? No, they call security. My bf gets there and there’s a line of about 7 cars, people outside their cars just talking. And no one untied the hose.
Someone calls security because a pigeon is trying to land on her children. Security is supposed to do what? He gave her the number for animal control. I told him he should’ve ticketed the pigeon for trespassing. Or double parking. Or something.
Someone calls in, reporting that there is a man chasing after a family of raccoons while wildly shooting a nail-gun.
Noise Complaint (last week): A Mariachi Band is playing outside, directly under someone else’s window. But technically on the grass “yard” of the person who hired them. No, he won’t take them inside because that’s where his family is… he & his buddies are drinking in front listening to the band.
Noise Complaint (last night): The Mariachi band is back. This time there is also a tuba.
Slow night one night… so the guards decide to ticket ducks for loitering.
SC: Customer who started out lacking brain cells and ended up… well, you know.
ME: Phone Slave
SC: So, I’m in your Rules & Regulations, and I want to print it out, but when I click on something in the Table of Contents it just gives me a hand.
ME: Are you trying to pull up a specific section to read or print?
SC: Well, everything!
ME: If you want to read it, you can use “Page Down” on your keyboard, or just use the mouse to scroll. We don’t have any links in our Table of Contents, so there’s nothing to click on. If you want to print the entire thing, you just use the “Print” icon at the upper left of the PDF.
SC: But I think I need Adobe to print it.
ME: If you’re reading “Table of Contents” and you see the Rules & Regs in front of you, that means that you already have Adobe or another program that reads PDFs. You can just print it. You don’t need anything else, as long as you have a printer to print to.
SC: I don’t think you know what you’re talking about.
ME: Why don’t you try printing it and see what happens?
SC: I don’t know why I bother, you don’t know what you’re talking about, and…. Wait. It’s printing? (He quickly hangs up)
*sigh*
Password Change Fail
Caller: So, I need to change the password in <our system>, but I can’t find out where to do it. I’m in <some other system> and I’m not seeing the prompt to change my password.
Me: If you need to change the password in OUR system, please close out of <some other system> and go back to <our system>.
You might not care, but I do
Me: Customer Care, this is <bardicwench>, May I have your name and your agent ID please?
SC: I just have a quick question.
Me: I understand, but I have to log all of the calls, so I need your agent ID, please?
SC: You don’t need that.
Me: If you don’t have that available, I can pull you up by name. I just need your first and last name please.
SC: I don’t want to give you that.
Me: …
SC: I just have a question.
Me: I understand that, but I could get in trouble if I don’t log the call.
SC: I don’t care about that.
Me: …
Me: I’m sorry, but I do. If you don’t wish to give your name and agent ID, I’m unable to help you.
SC: (hangs up)
Me: (talking to my cats) How much do you want to bet that I’ll get in trouble for that one anyway?
---------------
My bf isn’t on here, but he gets some amusing stories at his work (security guard) so I’ll post some of his. (NOTE: His main office is at a mobile home park, so that’s where most of his calls are from.)
Some kids tie a garden hose across the road, one side tired to a fence & the other side loosely looped around a sign. No cars can cross, obviously. Did anyone get out of the car and untie the hose? No, they call security. My bf gets there and there’s a line of about 7 cars, people outside their cars just talking. And no one untied the hose.
Someone calls security because a pigeon is trying to land on her children. Security is supposed to do what? He gave her the number for animal control. I told him he should’ve ticketed the pigeon for trespassing. Or double parking. Or something.
Someone calls in, reporting that there is a man chasing after a family of raccoons while wildly shooting a nail-gun.
Noise Complaint (last week): A Mariachi Band is playing outside, directly under someone else’s window. But technically on the grass “yard” of the person who hired them. No, he won’t take them inside because that’s where his family is… he & his buddies are drinking in front listening to the band.
Noise Complaint (last night): The Mariachi band is back. This time there is also a tuba.
Slow night one night… so the guards decide to ticket ducks for loitering.
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