Two Faced Customer

[TelephoneAngel]

I had to put the customer on hold a couple of times during the conversation and this happened.

me - sorry, I just need to put you on hold for a minute while I check a couple of your details
customer (good face) - That's ok luvvy you take as long as you need I'm just glad you're helping me
customer while on hold to someone in background (bad face) - This fucking bitch is taking a long time

me *doesn't let customer know I can hear her, and returns not thirty seconds later* ok, I have checked those details, everything is ok and now I just need to put you on hold for another minute or so while I make sure you will be receiving a payment
customer (good face) that's fine, thank you so much
while on hold customer (bad face) - This woman must be fucking deaf, did you hear her ask me to repeat *something I had not heard from customer and asked her to say it again previously in the conversation*

me - *returns to customer another less than 30 seconds later, say her payment has gone through ask if she has had any problems with call at all?*
customer (good face) no luvvy, you did just fine, and thank you again.

Tempted to tell customer I heard every word to her friend, but didn't.

[jjllbb]

I would have loved to hear what she had to say for herself.

[Sunsetsky]

I would love to hear the reaction of people like that when you tell them you could hear every word. When I worked the drive thru at Burger King I could hear every word of the person on the other side. I've had things from trash talkers to bad singers.

[Exaspera]

This is after the event, I know, but maybe if it happens next time say, "And tell your friend hello." or something. What a 2-face! I bet she is a wonderful MIL.

[JustaCashier]

If you could have only gotten away with.......

me *doesn't let customer know I can hear her, and returns not thirty seconds later* ok, I have checked those details, everything is ok and now I just need to be a fucking bitch again, and put you on hold for another minute or so.....

Mike