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I hope I can tell this story correctly. It's getting kinda convoluted, but I'll explain it best I can. And glancing down at the time, it's already been at least 2 hours since this has been happening.
SC comes in and says she should get a free night per the promotion we had in April. We ended that promotion in April and have a different one in May. Her first stay with us was the 26th. So, who told her she qualified for a free night?
Anyways, she gets on the phone with central reservations(C Res) and they can't confirm that she stayed again on the 31st. They have the info for the 26th. So she hangs up. Me and the SC have a little dance where I try and explain to her that I can fax the reservation so C Res can confirm it.
SC: But they said they don't have information of my stay on 5/31
Me: I can fax it.
Repeat a few times.
Turns out that after I fax it, C Res, they still need 72 hours to process it. No good for the SC. She needs her free night tonight.So she has me call my supervisor to see if she can stay and get credited once it clears. I tell her we cannot do that, but she still wants me to call supervisor. I call supervisor to humor the SC
Supervisor tells me the same thing and we have no control over the promotions. Great, thank you supervisor. I knew there was a reason I wanted you to have my babies.
I relay this information so SC tries another idea. What if she checks in and gives us the cash in the morning?
Me: If the credit card declines, I can't check you in.
I do the check in, and sure enough CC declines.
SC: Can you call your supervisor to see if she'll let you make an exception? WTF! If SC isn't taking my word for anything, why the hell am I here?
I call and once again supervisor backs me up. She calls GM and GM backs us both up. Thanks GM, If I went gay, it'd be for you.
So now, she's putting in a complaint to C Res because she was told one thing by regular Night Auditor and Supervisor, but not getting it now. Guess what, you jsut spoke to Supervisor, and she does not remember you. And if she did, she would have left a note because she's very good at leaving those.
SC comes in and says she should get a free night per the promotion we had in April. We ended that promotion in April and have a different one in May. Her first stay with us was the 26th. So, who told her she qualified for a free night?
Anyways, she gets on the phone with central reservations(C Res) and they can't confirm that she stayed again on the 31st. They have the info for the 26th. So she hangs up. Me and the SC have a little dance where I try and explain to her that I can fax the reservation so C Res can confirm it.
SC: But they said they don't have information of my stay on 5/31
Me: I can fax it.
Repeat a few times.
Turns out that after I fax it, C Res, they still need 72 hours to process it. No good for the SC. She needs her free night tonight.So she has me call my supervisor to see if she can stay and get credited once it clears. I tell her we cannot do that, but she still wants me to call supervisor. I call supervisor to humor the SC
Supervisor tells me the same thing and we have no control over the promotions. Great, thank you supervisor. I knew there was a reason I wanted you to have my babies.
I relay this information so SC tries another idea. What if she checks in and gives us the cash in the morning?
Me: If the credit card declines, I can't check you in.
I do the check in, and sure enough CC declines.
SC: Can you call your supervisor to see if she'll let you make an exception? WTF! If SC isn't taking my word for anything, why the hell am I here?
I call and once again supervisor backs me up. She calls GM and GM backs us both up. Thanks GM, If I went gay, it'd be for you.
So now, she's putting in a complaint to C Res because she was told one thing by regular Night Auditor and Supervisor, but not getting it now. Guess what, you jsut spoke to Supervisor, and she does not remember you. And if she did, she would have left a note because she's very good at leaving those.
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