while I was gone, I think my managers grew a spine and you will see why here shortly
Guest: Dave, my friend is coming to visit me and she needs a gate pass
Me: ok she can come by our office
(keep in mind she passes the office on the way in anyway)
Guest: uh no, that's very inconvenient.....I just want her to come straight in
Me: well she has to come here and get a pass
Guest: cant an exception be made?
Me: its the town's policy, not ours
Guest: well why was I not told this when making my reservation that it would be so difficult to get her through the gate? Can I get an adjustment on my bill for this huge inconvenience?
Me: If you want, I can give you the number for the guard house and you can see if they might let her through
Guest: what, you cant call them for me?
Me: well I can give you the number
Guest: so I am expected to make a second phone call? You know I am about to cancel this whole trip and go home. This has been an absolute nightmare from the word go and I wasnt going to say anything but let me tell you what this place looked like when I checked in....filthy would be an understatement (and on and on for 12 minutes)
The manager told her she was not getting any money back offered to send the housekeepers back down but she refused saying she didnt want to be disturbed on her vacation
Guest: Dave, my friend is coming to visit me and she needs a gate pass
Me: ok she can come by our office
(keep in mind she passes the office on the way in anyway)
Guest: uh no, that's very inconvenient.....I just want her to come straight in
Me: well she has to come here and get a pass
Guest: cant an exception be made?
Me: its the town's policy, not ours
Guest: well why was I not told this when making my reservation that it would be so difficult to get her through the gate? Can I get an adjustment on my bill for this huge inconvenience?
Me: If you want, I can give you the number for the guard house and you can see if they might let her through
Guest: what, you cant call them for me?
Me: well I can give you the number
Guest: so I am expected to make a second phone call? You know I am about to cancel this whole trip and go home. This has been an absolute nightmare from the word go and I wasnt going to say anything but let me tell you what this place looked like when I checked in....filthy would be an understatement (and on and on for 12 minutes)
The manager told her she was not getting any money back offered to send the housekeepers back down but she refused saying she didnt want to be disturbed on her vacation
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