of course its all my fault. I'm not a wage slave or anything

[shankyknitter]

So to recap: New job at Her Royal Highness of Milk Products. I hate it. A lot. Here is a tale from last nights shift.

SK= The one the only the stunningly bored moi.
SL1= sucky lady 1
SL2= sucky lady 2. friend of sucky lady 1

so these two women come up to my counter, I do my spiel and ask what they'd like. SL1 throws a coupon in my face for one free sundae when you buy one. Simple, easy, no problem, done them all the time. Now what you have to understand is I need to follow a recipe given unto us peons by the almighty corporate. Deviations from this recipe are extra charges. Things like extra toppings, nuts or whipped cream are all extra charges. This is easy to understand, it is explained in the beginning of the transaction that a sundae only comes with the ice cream and syrup of your choice. That's it.

They order their sundaes. Both demand nuts, whipped cream, extra syrup (since what was on their originally was a pathetic amount and a rip off, their words not mine) Their total comes to a bit over $5.

SL1: Excuse me but you've done that math wrong. A medium sundae is only $2.49 and the second is free. you forgot my coupon!

SK= no ma'am I didn't. I applied the coupon which took off the price of one of the basic sundaes. I apologize but, as was explained, the toppings are extra.

SL1: That's unacceptable! My coupon said buy one get one free it said nothing about toppings being extra! There's no sign out here that says they're extra! I don't believe this!

SK: Ma'am I explained this to you before making your sundaes and you agreed to it.

SL2: We did no such thing you stupid bitch! you did this wrong!

SK: I'm sorry there's nothing I can do. Now if you'd kindly pay for the two sundae's you've both started eating while waiting for your totals I won't be forced to call to have you removed from the property.

SL1: I don't fucking believe this! This is a fucking rip off and false advertising!

SL2: We're never eating here again and its all your god damned fault you over charging cow!

(They hand me the money and I can't resist the parting shot)

SK: Ma'am, I'm not the one who can't eat ice cream without it first being slathered in chocolate, nuts and whipped cream, I'm also not the one who feels the need to curse at someone for doing their job and not risking their employment so a couple of rude entitled old biddies can save money and feel important. Have a nice night.


No I didn't get fired sadly. My manager wasn't there. The old women left in a huff without demanding to speak to a manager and upon seeing the tape (with audio 'cause we're fancy like that) my manager actually laughed since I said it all with a 'fuck you bitch' smile.

[Jangles the Moon Monkey]

Awesome! Both your response and your managers!

[infinitemonkies]

My coupon said buy one get one free it said nothing about toppings being extra!

I'm gonna assume the coupon in fact said exactly that. You didn't make them read it?

[Whiskey]

While I'm not siding with them, isn't a standard sundae ice cream, syrup, whipped cream, and a cherry (with or without nuts)? 3$ for ice cream and syrup :\ No justification for their behavior, of course. I'd bet money it said it on the coupon that toppings are additional.

[EvilEmpryss]

For a $2.50 I would expect at least whipped cream, but I wouldn't go ape-shit on the cashier if it didn't. Some people need to get a life.

[EricKei]

Well...I'd bet that it says "toppings are extra" either on the menu, or the signage, PLUS, SK said it to them, so it really doesn't matter what the coupon says ^_^

That, and it's common se---....ah. I see the problem

[shankyknitter]

while I agree with the people who argue that a standard sundae should at the very least come with whipped cream according to our corporate headquarters it doesn't. That and we're supposed to ask if they want any whipped cream or nuts before informing them that those are extra charges. I do it the other way around since asking if they want it then telling them to pay an extra 35 cents each after doesn't seem fair to me.

[LillFilly]

All that over some extra toppings! They should have saved the calories and the $ and eaten them as is!

Glad you have a cool manager!

[malmalthekiller]

I went to a local Queen of Dairy to see if we could get the buy-one-get-one promotion, and they said they weren't going by that (after already taking our order).

[Sleepwalker]

Probably because usually the store sends the coupon to corporate to get reimbursed, and some franchises can't/won't do that and therefore don't feel like giving out free product.

[Android Kaeli]

Don't know where you live but having two ice cream treats for around $5, even with a coupon and extra toppings, is cheap. Most places that I've seen/been into have one small treat for $5.

[Ironclad Alibi]

I can get a pint of Ben & Jerry's ice cream for about $5 at the local Safeway. Cherry Garcia ... mmmmm.

[tropicsgoddess]

Now that was some awesome pwnage on those two sucky ladies!