"Blue Dot" Bumfuckery.

[ralerin]

I get the feeling I'll be hearing the rest of this story tomorrow when I come in.

Maybe I didn't hear her properly, but it sounded like she needed a different 'Blue Dot' card than what she already had. In any case, I've got a record of the conversation should I need it.

For a brief explanation of what a "Blue Dot" card is, visit my "That's Snot It" thread a bit down the page.

Girl comes up to me. "Hi, I don't know how to explain this."

"Is there a problem?"

"I need to get $100 off this 'Blue Dot' card."

"Ok, not a problem. That should work like a regular debit card."

"Well see I don't want to get into the details of why I need it. I need to make a payment but the company won't take it if it's on one of these. It's got to be either Western Union or a regular debit card attached to a bank account"

"Ok. But the easiest way to get money back is to go to the cash register, get a candy bar and ask for $100 cash back."

"But my friend says I need a refill card."

"Ok...these are right down here."

"*picks up another 'Blue Dot' card* Thing is that they won't accept it anyway because it's under my name, it needs to be under his name if they need to accept it. But I need to know if I can use My 'Blue Dot' to transfer money to this 'Blue Dot'."

"I don't see why not, come up front and we'll see."

(*does the transaction, puts it in as $95 per customer's request so that the $4.95 fee will be included in the price, and it declines as a credit. She puts it through as a pin and it still declines. Funny thing-you could have any amount in your card but if it's off the purchase price of an item by a penny, it will reject it and say you have no funds left. For example, if purchase price is $10 and you have $9.99 in your card, system will say you have no funds*)

"Hm. It's telling me you don't have any money left. Lemme call my manager up."

S2 comes up, we briefly explain the problem. Though Girl swears up and down that she bought it at my Aid of Rite, it turns out she bought it at the local "8-12" convenience store.

"But it shouldn't be rejecting it, I put $120 on it plus the fee and I spent $20."

I go off to do something else while S2 deals with her and when I come back, there's a voided slip on my register. Ok.

I'm sitting in the LP chair watching the front end while I'm supervising a father helping his toddler daughter in the bathroom and I see Girl has come back, looking for me. I groan out loud because I suspected there was a problem, it's late, I'm tired and I don't feel like fixing it. Girl goes away for a bit, then comes back. By this time it's quitting time for me and I'm in line paying for my things. Girl has come back with a friend and is being loud at manager A2. I don't notice until:

"Well, she's off duty right now."

"She SHOULD HAVE WAITED for the manager to fix my problem!"

"I am the supervisor on duty right now."

I pay for my things so my attention is distracted.

Girl is getting louder. "LOOK. I don't why WHY YOU'RE GIVING ME ATTITUDE. SHE should have WAITED for me to come back."

I get my ass out the door as soon as possible before they can call me back.

Uh-hmm like I'm going to wait for you to come back with your problem late in the night when I want to go home. If it was that important to you, maybe you shouldn't have waited?

[TheComputerError]

I think I found a cause to her issue. "BlueDot" cards have a monthly fee unless you load them up with $1000 or more or make 30 purchases with them within a month's time.

Additionally, I know that it is my store's policy that we only take cash for prepaid debit/credit cards. No check, no credit, no debit.

Thinking about it now, though, it's rather funny. We just had to do a training course on money laundering and prepaid debit/credit cards...

[Falor]

Additionally, I know that it is my store's policy that we only take cash for prepaid debit/credit cards. No check, no credit, no debit.

We're still taking debit/credit, but for those and some other gift cards we have to compare their card to their ID and input the ID number on our register now. So things have gone full circle from when I first learned how to check and ran their credit cards myself, checking signatures and/or IDs with each one... But now that people have spent a few years getting used to swiping their cards and not even showing the sig line on the back of the card (much less an ID) it creates some pleasant situations when I tell them I need an ID...