I am talking to a customer on the phone, I give standard greeting and ask his name.
Customer gives name and account number.
I ask customer's address.Customer says he does not know the address.
Suddenly I realise this is not the same person I started off talking to.
"where is customer?"
Person says "oh he went out and gave me the phone to hold".
Who just "goes out" in the middle of a phone call?
Customer did not come back and I terminated the call.
Customer gives name and account number.
I ask customer's address.Customer says he does not know the address.
Suddenly I realise this is not the same person I started off talking to.
"where is customer?"
Person says "oh he went out and gave me the phone to hold".
Who just "goes out" in the middle of a phone call?
Customer did not come back and I terminated the call.
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