okay, this post will be just cell phone customers.
1st customer was one I was expecting as her husband had called earlier in the day to see if she was eligible for an upgrade and said she'd be in later when told she was. So when the customer gets in I start to go through the process expecting no problems. Now, part of the information we have to enter in the computer is on their driver's license (or state issued id). The problem? Her license expired back in fall 2009. She had no other id on her so I was unable to give her her upgrade, but I really wanted to ask her how she got here since she seemed all alone except for a small child.
Next one was technically coworker B's customer. husband and wife were in and wanted to upgrade the wife's phone.
B: now is she the primary account holder?
H: No, I am.
B: okay, I'll need your driver's license then.
H: I don't have it, just use hers
W: *starts to get out her driver's license*
B: I need the primary account holder's driver's license. I can't use hers.
this goes back and forth for awhile before the couple leaves, as they are leaving
H: This is f***ing stupid!
Had a customer come in and buy a straight talk phone, she also requested that I activate it for her. While I'm doing so she has a young kid in her cart that starts playing with the dummy phones.
SC's H: Be careful with those
SC: oh, he can't break them. they're just displays.
B: Actually he can break them. *shows them one of our display phones that a customer managed to tear off the previous night*
The mom tells her son to stop at that point, and the son throws a fit, but at least he's not trying to damage store property anymore. B leaves for her break while I'm still trying to activate the phone while blocking out the little kids screams. after it gets quieter I look back around and the kid's back to playing with the display phones again. After I look at the mother she tells him to be careful but doesn't tell him to stop again. I just finished up the activation as quick as I could.
1st customer was one I was expecting as her husband had called earlier in the day to see if she was eligible for an upgrade and said she'd be in later when told she was. So when the customer gets in I start to go through the process expecting no problems. Now, part of the information we have to enter in the computer is on their driver's license (or state issued id). The problem? Her license expired back in fall 2009. She had no other id on her so I was unable to give her her upgrade, but I really wanted to ask her how she got here since she seemed all alone except for a small child.
Next one was technically coworker B's customer. husband and wife were in and wanted to upgrade the wife's phone.
B: now is she the primary account holder?
H: No, I am.
B: okay, I'll need your driver's license then.
H: I don't have it, just use hers
W: *starts to get out her driver's license*
B: I need the primary account holder's driver's license. I can't use hers.
this goes back and forth for awhile before the couple leaves, as they are leaving
H: This is f***ing stupid!
Had a customer come in and buy a straight talk phone, she also requested that I activate it for her. While I'm doing so she has a young kid in her cart that starts playing with the dummy phones.
SC's H: Be careful with those
SC: oh, he can't break them. they're just displays.
B: Actually he can break them. *shows them one of our display phones that a customer managed to tear off the previous night*
The mom tells her son to stop at that point, and the son throws a fit, but at least he's not trying to damage store property anymore. B leaves for her break while I'm still trying to activate the phone while blocking out the little kids screams. after it gets quieter I look back around and the kid's back to playing with the display phones again. After I look at the mother she tells him to be careful but doesn't tell him to stop again. I just finished up the activation as quick as I could.
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