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I sell cameras at an electronics store. A large part of my job is educating customers on the differences between cameras and what the features actually do. I don't like letting a customer walk away with a camera they don't understand, because that generally means at least one return trip for them with questions and/or complaints. I try to nip it in the bud, but there's only so much I can do.
Yesterday, a customer approached me as I was finishing up with another customer. SC tried to butt in as I was explaining our return policy to the customer before her, but I told her I'd be with her in a minute. A whole minute and thirty seconds later, the previous customer leaves and SC plops her stuff down on the counter in front of me.
SC: Finally! I can't believe how long it takes to get service here!
Me: Sorry about that m'am. How can I help you?
SC: You people sold me a camera that doesn't work! I can't take pictures at all!
Me: Oh dear, well, can I take a look at the camera and see what's going wrong?
SC: Now hold on a minute missy, I haven't told you what the problem is yet! You're moving too fast! You've gotta listen to me!
Me: Okay, so what is the problem?
SC: The window is just black. I can't see nothin' when I look in it.
Me: You mean the viewfinder? Okay, that could be a big problem. What type of camera did you buy?
SC: This damn Canon piece of bull. It's useless to me. Useless!
Me: Alrighty... Well, can I take a look at the camera?
So she pulls the camera box out of the bag and hands it to me. It is a Canon model that doesn't have a viewfinder (like 90% of the cameras today), so I'm slightly puzzled.
Me: M'am, this camera doesn't have a viewfinder. Do you mean the screen on the back isn't showing anything?
SC: No! The stupid extending viewfinder doesn't work! I can't see anything!
Me: Uhm, this camera has no extending viewfinder. Can you show me how you're trying to take pictures?
SC: Are you dumb? Like this, obviously!
She turns the camera on, the lens extends out and she holds it up to her eye. Yeah, that's right, she's trying to look through the lens.
Me: Well... In fact, you've got the camera backwards. The piece you're looking through is actually the part that takes pictures. If you turn the camera around, you should be able to see everything on the screen on the back.
SC turns the camera around and gasps, then begins to smile.
SC: Well, this is MUCH better! Look at that picture! Oh my, it's just beautiful! But this was your fault. You should tell people how to use a camera before you let them walk away with them! I'm going to be calling your manager!
And with that, she grabs her bag and walks out of my department, leaving me to try to pull my brain out of my nose with a pair of pliers.
Yesterday, a customer approached me as I was finishing up with another customer. SC tried to butt in as I was explaining our return policy to the customer before her, but I told her I'd be with her in a minute. A whole minute and thirty seconds later, the previous customer leaves and SC plops her stuff down on the counter in front of me.
SC: Finally! I can't believe how long it takes to get service here!
Me: Sorry about that m'am. How can I help you?
SC: You people sold me a camera that doesn't work! I can't take pictures at all!
Me: Oh dear, well, can I take a look at the camera and see what's going wrong?
SC: Now hold on a minute missy, I haven't told you what the problem is yet! You're moving too fast! You've gotta listen to me!
Me: Okay, so what is the problem?
SC: The window is just black. I can't see nothin' when I look in it.
Me: You mean the viewfinder? Okay, that could be a big problem. What type of camera did you buy?
SC: This damn Canon piece of bull. It's useless to me. Useless!
Me: Alrighty... Well, can I take a look at the camera?
So she pulls the camera box out of the bag and hands it to me. It is a Canon model that doesn't have a viewfinder (like 90% of the cameras today), so I'm slightly puzzled.
Me: M'am, this camera doesn't have a viewfinder. Do you mean the screen on the back isn't showing anything?
SC: No! The stupid extending viewfinder doesn't work! I can't see anything!
Me: Uhm, this camera has no extending viewfinder. Can you show me how you're trying to take pictures?
SC: Are you dumb? Like this, obviously!
She turns the camera on, the lens extends out and she holds it up to her eye. Yeah, that's right, she's trying to look through the lens.
Me: Well... In fact, you've got the camera backwards. The piece you're looking through is actually the part that takes pictures. If you turn the camera around, you should be able to see everything on the screen on the back.
SC turns the camera around and gasps, then begins to smile.
SC: Well, this is MUCH better! Look at that picture! Oh my, it's just beautiful! But this was your fault. You should tell people how to use a camera before you let them walk away with them! I'm going to be calling your manager!
And with that, she grabs her bag and walks out of my department, leaving me to try to pull my brain out of my nose with a pair of pliers.
I find that classic!
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