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Have the decency to at least let me know.

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  • #1

    Have the decency to at least let me know.

    Today, I had a customer call into my customer service line, but I ended up missing the call since I was so busy. I called the number back 30 seconds after I missed it, and the customer explains her situation.

    She placed an order "yesterday" which was actually on Tuesday, dumb woman. Anyway, she wanted to know where it was. I was searching her account, and when I found the tracking number, her dog starts barking loudly in the background. Then she decided to just...ignore me.

    She leaves me there for a good 40 seconds saying "Ma'am? Hellooo...?" before she decides to hang up on me.

    Then I realize that the courier was at her door at the time, and since she no longer needed to talk to me about it, she just...hung up.

    I decided to call her back (if I don't actually solve the problem, I must contact the customer until I fix it, or they tell me to go die, or whatever, but I need some kind of outcome). Does she pick it up? Nope. So I left her a giant-ass long message with her damn tracking number.

    But, really? Is it that hard to say "Oops, the courier is here now! Thanks for your help anyway!"?
    Sucky Customers- Have the ability to convert non-drinkers into raging alcoholics in one phone call or less.
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  • #2
    But, really? Is it that hard to say "Oops, the courier is here now! Thanks for your help anyway!"?

    ~Unfortunately, yes, because that would be admitting fault. And it's -never- their fault. You must have fixed it magically while she was talking to you, but since it wasn't her fault, you don't deserve a thank-you.

    *patpats*
    Someday she'll get her package and wonder why portents of doom are scrawled all over it using ink from the souls of the damned. Someday.
    I went to a bookstore and asked the saleswoman, "Where's the self-help section?" She said if she told me, it would defeat the purpose. ~George Carlin.

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    • #3
      Would you believe i had my own little scene of this today?

      me *opening spiel*
      woman "i don't know if i need to talk to you, my boyfriend is on the phone to one of your colleagues and they are trying to sort the problem out"

      *eh?why do both of you need to call us?* Sure enough I hear in the background her boyfriend talking to someone on his phone.

      So I say, ok well, I'll wait a couple of minutes and see if he gets the problem resolved, if not I'll talk to you about it".

      no answer. i say hello, hello, and notice she has hung up.I spoke the last part of that sentence to dead air.

      Why not just say "its ok, sorted now" ??????????????????????

      Customer "why did you answer the phone if you can't help me?"

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      • #4
        Had someone call the store the other night, and as my responsibility extends to answering the phone at night... I picked it up. (Today's post in Pirate talk, just becarrse...)
        M: "Service Desk, this be Juwl..."
        "Yeah, you guys called me about an hour ago...?"
        M: *bilnk, blink* "Yar, it be possible..."
        "Well, we had some furniture on order, so, maybe it was them calling to let us know it was in...?"
        M: "Thank ye for giving me that titbit in the first place, arr...sehole..." *park, page, etc.*
        "I call murder on that!"

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        • #5
          SC: I was told my package should have been here yesterday or today, I want to know where it is?
          Me: Uh, is it one from (city, state)?
          SC: YES.
          Me: Kay, here you go.
          SC: .... *blink blink*
          Me: (Thinking) Broke another...

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