Tweet
OK, this is a bit complicated.
A friend forwarded it to me so I could post it here. I don't have the EXACT details, but what I know is:
- it is about winter servicing for a (19-year-old) car; the company is specialised in such services
- it is set in a North American co... ah, darn. It's set in Canada
- it came in a typewritten letter with tons of corrections and typos (that I will try to convey somehow)
- the sum the customer is upset about is no less than $9 (Canadian) - the deal is that if the customer used the service every year it would remain on a fixed price, but if one year was skipped the "flat rate" would be canceled
No idea how it ended, though.
My editing (for privacy reasons) will detract a bit, and it really should be seen to be fully appreciated. I received it already heavily edited anyway.
So, find the letter below.
-----
[header]
Believe it or not, I have had 2 Emergency visits at the [Town] hospital in the last 2 weeks for [mild but painful medical issue] and [different mild but painful medical issue] problems. I was discharged after the 2nd visit just 2 nights ago since being at your [Company] center.
As you requested, I Llkidooked through my [Company] file since coming from the hospital, to find the receipts for every year since 1991 when the car was noew, and the Guaranteed Price began. I found all the receipts except, of course, none for last year (2009).
This the time of year when I come to [Town] and the [Company] treatmentis always done.
Unfortunately, I was forced to leave [Town] last year due to serious illness and eventually death. Little did I kniow that this calamity would happen and I would not bbbe able to get to [Town] again until this year (June, 2010). I left the cottage in auch a rush, it was impossible for me to do the usual winterizing and had to rely on others to do it for me later in the season.
Because you doubted my word by saying, "I've heard that story before",I decided to call [Company]'s H.O. and spoke with a very kind gentlemanwho I believe is the V-P.
He dd not doubt my word at all and asked for your name and the branch involved. Because I do not want to cause any trouble for you, or to sever our associationship in any way, I would not give the information to him.
He replied that this would not happen, however, I did not yield to his request so he has no idea who you are, or the branch location.
he said there should be leniency made for the year 2009 and he encouraged me to call back if I needed to.
According to him, you should honor the Gauaranteed Price totalligng [price].
A reply at your earliest convenience please would be appreciated.
Sincerely,
[Signature]
P.S. I did make 2 calls from [Different Town] pertaining to your special officeer to enquire if there was any possibiliilityty that the deadline date of [date] may possibly be postponed to a later date. I explained in my message that the earl liest I could go to [Town] was [date a month after the deadline]. When there was no reply, I figured you did not get my message afor there was no change with he [first date] deadline.
A friend forwarded it to me so I could post it here. I don't have the EXACT details, but what I know is:
- it is about winter servicing for a (19-year-old) car; the company is specialised in such services
- it is set in a North American co... ah, darn. It's set in Canada
- it came in a typewritten letter with tons of corrections and typos (that I will try to convey somehow)
- the sum the customer is upset about is no less than $9 (Canadian) - the deal is that if the customer used the service every year it would remain on a fixed price, but if one year was skipped the "flat rate" would be canceled
No idea how it ended, though.
My editing (for privacy reasons) will detract a bit, and it really should be seen to be fully appreciated. I received it already heavily edited anyway.
So, find the letter below.
-----
[header]
Believe it or not, I have had 2 Emergency visits at the [Town] hospital in the last 2 weeks for [mild but painful medical issue] and [different mild but painful medical issue] problems. I was discharged after the 2nd visit just 2 nights ago since being at your [Company] center.
As you requested, I L
This the time of year when I come to [Town] and the [Company] treatmentis always done.
Unfortunately, I was forced to leave [Town] last year due to serious illness and eventually death. Little did I kn
Because you doubted my word by saying, "I've heard that story before",I decided to call [Company]'s H.O. and spoke with a very kind gentlemanwho I believe is the V-P.
He dd not doubt my word at all and asked for your name and the branch involved. Because I do not want to cause any trouble for you, or to sever our associationship in any way, I would not give the information to him.
He replied that this would not happen, however, I did not yield to his request so he has no idea who you are, or the branch location.
he said there should be leniency made for the year 2009 and he encouraged me to call back if I needed to.
According to him, you should honor the G
A reply at your earliest convenience please would be appreciated.
Sincerely,
[Signature]
P.S. I did make 2 calls from [Different Town] pertaining to your special off
Comment