This Week is Totally Different

[TelephoneAngel]

...............to last week, whereas the customer last week were sucky, the ones I have had today were funny, and joking, and apologetic.

I have had these comments today -

"You're just like God, aren't you, you know everything about everyone"

"I'm very sorry I spoke to you in the way I did, I was having a bad day"

"I;m sorry I don't have a pen, I should have thought of that"

customer joking with me about money, or his lack of it.

Just a totally different atmosphere.

Let's hope the rest of the week pans out like this.

[TelephoneAngel]

I even had a guy who said "I used to do your job" and my heart sank, that ususally means they tell you what you are supposed to do, how they would have done it, but no, he let me get on with it and we had a laugh about it.

[teh_blumchenkinder]

Yay! Good weeks are awesome. I hope you have more.

[TelephoneAngel]

YAY! Even the suckage is amusing.

first suckage -

customer has been told he has to come in to the sales floor to sign a form but is unhappy about it.But wait - I have fixed the problem and he no longer needs to do this - I have used an old form he has already signed! Customer will be happy? yes?

me "ok, so you were asked to come in and sign a form but.........
customer *shouting* I already said I didn't have time, it's too far
me "yes, but I'm trying to tell you....."
customer "what don't you understand about no I won't?"
me "yes, but I'm trying...."
customer "give me one good reason why I need to sign a form"

me "you don't need to now.I've completely fixed the problem without you needig to come in, I thought you would like to know"

customer *sheepishly* very tiny little "oh" noise.

me



second suckage -
a boy who sounds very young has been ringing up and saying he has an accout with us, nobody can find this account and he is demanding an authorisation payment.


me "ok, at which office location did you set up this account?
customer says a location
me "well, there is nothing under your name or date of birth or address at that office location file"
customer "actually it was location *x*

me "we don't have an office at location x so you can't have done that.

customer loses his temper.
"you fucking d.........."

I have already terminated the call and i hear no more.



I was well amused at work today, long may it continue.

[Magpie]

I am so glad that this week is going better.

[TelephoneAngel]

I do not think I have genuinely laughed so much in a long time.

Todays suckage -

me "what is your name please?"
customer *to someone in background*she wants my name, what shall I tell her?
to me "you can call me Darren"
me

A customer has said he lives with two children but we don't need to know and think he must have meant to give us his wife's name.
me "and so these children can be taken off your documents ad your wifes name needs to be put on instead".
customer "remind me of the names of the children?"
me "Katie and Andrew"
customer "oh yes, that's right - we haven't had them very long".
me

customer to me "I'm very very drunk and I'm very very sorry about what I did"
me "what are you sorry for?"
customer "i've forgotten"
me

[Ironclad Alibi]

customer to me "I'm very very drunk and I'm very very sorry about what I did"
me "what are you sorry for?"
customer "i've forgotten"

I'm going to have remember that one.

[MoonCat]

customer "remind me of the names of the children?"
me "Katie and Andrew"
customer "oh yes, that's right - we haven't had them very long".

Wait, what???

[dalesys]

customer "remind me of the names of the children?"
me "Katie and Andrew"
customer "oh yes, that's right - we haven't had them very long".

Wait, what???

I love it when mothers can't remember your name...
"Come here! ... Ralph? ... Rufus? .... Rutabaga? You live here and I'll find out!"

WHC, PhD