This one happened to me last week, on pay day. A customer, who has been a SC in the past on several occasions, recognized me when I came in to pick up my paycheck. I was wearing something not anywhere near my work clothes (we wear black shirts and khakis, I was wearing a blue and white shirt and jeans). While I was standing in the lobby waiting for the manager, one of our regulars came up to me with his empty popcorn bag and asked for a refill. I told him I wasn't working, and also that because I was out of uniform I wasn't allowed to go back behind the concession stand. To make it even better, we get paid on Mondays, and it being a weekday, it wasn't busy at all and in fact there was no line at the concession stand either.
He didn't like this at all, and demanded to speak to the manager. I told him that she would be right down (she was getting my paycheck from the office upstairs). When she came down, he complained to her that I wouldn't get his refill for him. Without missing a beat, she said to him the following: "So, you expect my employees to serve you on their time off?"
At least he walked away at that point. Knowing how clever she was, I was kind of hoping it would continue.
He didn't like this at all, and demanded to speak to the manager. I told him that she would be right down (she was getting my paycheck from the office upstairs). When she came down, he complained to her that I wouldn't get his refill for him. Without missing a beat, she said to him the following: "So, you expect my employees to serve you on their time off?"
At least he walked away at that point. Knowing how clever she was, I was kind of hoping it would continue.
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