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...because I am about to blow my lid!
Paranoid Are We?
A customer presents me with three prescriptions.
Me: "May I have your date of birth please?"
Her: "Why?"
Me: "I need you to confirm it so that I'm sure I have the correct person on the screen."
Her: "There's only one of me in there. You don't need it."
Me: "Ma'am, I am required to verify your date of birth when you drop off a prescription. If you don't give it to me I cannot fill these for you."
Her: (finally give it to me) "This is the last damn time I'm coming here! You have no right asking me personal questions like that!"
Wtf? You're date of birth is on file already. I'm simply asking you to confirm it so that I know I have the right person. I don't have the heart to tell you that I also know where you live and every single medication you take.
Aha! Caught ya!
I had to call the doctor's office to get clarification on a script that was called in on our voicemail system. The doctor had left off the quantity of medicine. I called the doctor's voicemail and left the message for him to call me back with the correct information. He calls back later...
Me: "Hello, Bigbox Pharmacy, this is Rxboy. How may I help you?"
MD: "Hi Rxboy, this is Dr. Turbo returning you call. I don't understand why you called."
Me: "It's about the script for Mary Smith that you called in this morning. You didn't specify how many amoxicillin capsules to give her."
MD: "There must be some mistake. I didn't authorize a prescription for her. Are you sure it was my office?"
Me: "Yes, the lady who called it in said she was a receptionist who works there by the name of Natalie."
MD: "There is no Natalie that works here. And this was not authorized by me. The last time she was here I gave her an antibiotic, but that was over a year ago."
I opened the woman's profile and saw dozens of prescriptions from Dr. Turbo that had been called into our pharmacy over the last year. It turns out that this woman was calling in her own prescriptions pretending to be the doctor's office the whole time and she finally got caught.
What A Jerk!
So late Friday night someone comes in with a prescription for Lovenox syringes and they want brand name. This is extravagantly expensive product that is rarely dispensed so we generally don't keep large quantities of it in stock. I explained this to the patient because we obviously didn't have amount of brand Lovenox in stock that they needed. The patient agreed to take a few to get through the weekend and they would come back Monday afternoon to get the rest. No problem. On Sunday afternoon I order four more boxes of Lovenox to come in Monday. It costs us over $2400.
It came in today and I went to get the prescription ready to fill. When I billed it to the insurance it rejected saying it was too soon to refill, just filled two days ago. I'm confused so I called the patient. He proceeds to tell me that he decided not to wait and had his doctor call in the prescription to another pharmacy over the weekend. I had to hand the phone to a coworker to avoid saying things to this man that would have cost me my job. Now we have over $2400 tied up in inventory on a product that we will likely never be able to sell because it is so rare to get prescriptions for it now.
It's Not My Fault You're An Idiot
We received an email complaint today from an irate customer who was in yesterday night. He had dropped off a prescription for an antibiotic and had been told that it would be about twenty minutes. The tech gave him a pager and told him that it would buzz when the prescription was ready. He said that he waited 2 1/2 hours in the store for the prescription and finally came back up the counter to see what was holding it up. It had been ready for over two hours. The pager never went off.
And you are mad at us? You seriously didn't think to come up and check on it after twenty minutes or so? You walked around the store for a full two and a half hours without once checking the status and we are the ones that are in the wrong here?
A second complaint was from a woman who said that she is tired of us never having the medicine in stock that she takes. She said every time she comes in we tell her that we can only give her part of her order and we have to get the rest for tomorrow. She is tired of being inconvenienced by having to make a second trip the next day to get the rest of her medicine and it is a wast of time and gas.
I just pulled up your profile, ma'am. You've filled three items here in the past two years. I can certainly understand how you are so tired of us wasting your valuable time.
We Are Professionals, We Know What We Are Talking About
SC: I've never paid $499 for this medicine! Something's wrong!"
Me: I see it's only been ten dollars in the past. You've obviously hit the donut hole.
SC: I'm not in the donut hole!
Me: I processed it through your part d plan and this is the price they came back with. You have hit the donut hole.
SC: You call my insurance and find out what's going on!
Me: Sure thing, Sir.
[half an hour on hold and then a conversation with someone who has such a thick accent I can barely understand them]
SC: Well, what did you find out?
Me: You are in the donut hole.
Save the cutsie stuff for grandma...
The pharmacist asked me to call a patient to let them know that their prescription was ready. I had a line of customers that was as long as a line of teenyboppers waiting to buy tickets to a Justin Beiber concert. But they wanted me to make the call real quick because the customer had asked us to.
I get the machine, no problem right? Leave a quick message...ha! I wouldn't have it on here if that was the case...
"Hello, you have reached the Jones family. We can't come to the phone right now but if you would leave us a message we will get back to you right away. But first we would like you to enjoy a little treat. May we present to you our daughters Jill, Annie, and Sylvie!"
For the next 4 minutes I was treated to their daughters rendition of "Row, Row, Row Your Boat" in three part harmony. Finally after four minutes I was able to leave my ten second message for them to let them know their script was ready.
Thank God I'm home now or else I think I'd be in a straight jacket at the psycho ward.
Paranoid Are We?
A customer presents me with three prescriptions.
Me: "May I have your date of birth please?"
Her: "Why?"
Me: "I need you to confirm it so that I'm sure I have the correct person on the screen."
Her: "There's only one of me in there. You don't need it."
Me: "Ma'am, I am required to verify your date of birth when you drop off a prescription. If you don't give it to me I cannot fill these for you."
Her: (finally give it to me) "This is the last damn time I'm coming here! You have no right asking me personal questions like that!"
Wtf? You're date of birth is on file already. I'm simply asking you to confirm it so that I know I have the right person. I don't have the heart to tell you that I also know where you live and every single medication you take.
Aha! Caught ya!
I had to call the doctor's office to get clarification on a script that was called in on our voicemail system. The doctor had left off the quantity of medicine. I called the doctor's voicemail and left the message for him to call me back with the correct information. He calls back later...
Me: "Hello, Bigbox Pharmacy, this is Rxboy. How may I help you?"
MD: "Hi Rxboy, this is Dr. Turbo returning you call. I don't understand why you called."
Me: "It's about the script for Mary Smith that you called in this morning. You didn't specify how many amoxicillin capsules to give her."
MD: "There must be some mistake. I didn't authorize a prescription for her. Are you sure it was my office?"
Me: "Yes, the lady who called it in said she was a receptionist who works there by the name of Natalie."
MD: "There is no Natalie that works here. And this was not authorized by me. The last time she was here I gave her an antibiotic, but that was over a year ago."
I opened the woman's profile and saw dozens of prescriptions from Dr. Turbo that had been called into our pharmacy over the last year. It turns out that this woman was calling in her own prescriptions pretending to be the doctor's office the whole time and she finally got caught.
What A Jerk!
So late Friday night someone comes in with a prescription for Lovenox syringes and they want brand name. This is extravagantly expensive product that is rarely dispensed so we generally don't keep large quantities of it in stock. I explained this to the patient because we obviously didn't have amount of brand Lovenox in stock that they needed. The patient agreed to take a few to get through the weekend and they would come back Monday afternoon to get the rest. No problem. On Sunday afternoon I order four more boxes of Lovenox to come in Monday. It costs us over $2400.
It came in today and I went to get the prescription ready to fill. When I billed it to the insurance it rejected saying it was too soon to refill, just filled two days ago. I'm confused so I called the patient. He proceeds to tell me that he decided not to wait and had his doctor call in the prescription to another pharmacy over the weekend. I had to hand the phone to a coworker to avoid saying things to this man that would have cost me my job. Now we have over $2400 tied up in inventory on a product that we will likely never be able to sell because it is so rare to get prescriptions for it now.
It's Not My Fault You're An Idiot
We received an email complaint today from an irate customer who was in yesterday night. He had dropped off a prescription for an antibiotic and had been told that it would be about twenty minutes. The tech gave him a pager and told him that it would buzz when the prescription was ready. He said that he waited 2 1/2 hours in the store for the prescription and finally came back up the counter to see what was holding it up. It had been ready for over two hours. The pager never went off.
And you are mad at us? You seriously didn't think to come up and check on it after twenty minutes or so? You walked around the store for a full two and a half hours without once checking the status and we are the ones that are in the wrong here?
A second complaint was from a woman who said that she is tired of us never having the medicine in stock that she takes. She said every time she comes in we tell her that we can only give her part of her order and we have to get the rest for tomorrow. She is tired of being inconvenienced by having to make a second trip the next day to get the rest of her medicine and it is a wast of time and gas.
I just pulled up your profile, ma'am. You've filled three items here in the past two years. I can certainly understand how you are so tired of us wasting your valuable time.
We Are Professionals, We Know What We Are Talking About
SC: I've never paid $499 for this medicine! Something's wrong!"
Me: I see it's only been ten dollars in the past. You've obviously hit the donut hole.
SC: I'm not in the donut hole!
Me: I processed it through your part d plan and this is the price they came back with. You have hit the donut hole.
SC: You call my insurance and find out what's going on!
Me: Sure thing, Sir.
[half an hour on hold and then a conversation with someone who has such a thick accent I can barely understand them]
SC: Well, what did you find out?
Me: You are in the donut hole.
Save the cutsie stuff for grandma...
The pharmacist asked me to call a patient to let them know that their prescription was ready. I had a line of customers that was as long as a line of teenyboppers waiting to buy tickets to a Justin Beiber concert. But they wanted me to make the call real quick because the customer had asked us to.
I get the machine, no problem right? Leave a quick message...ha! I wouldn't have it on here if that was the case...
"Hello, you have reached the Jones family. We can't come to the phone right now but if you would leave us a message we will get back to you right away. But first we would like you to enjoy a little treat. May we present to you our daughters Jill, Annie, and Sylvie!"
For the next 4 minutes I was treated to their daughters rendition of "Row, Row, Row Your Boat" in three part harmony. Finally after four minutes I was able to leave my ten second message for them to let them know their script was ready.
Thank God I'm home now or else I think I'd be in a straight jacket at the psycho ward.
Lol.
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