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I was busy on the second floor. I was helping one guy apply to Dave and Busters, and another guy use the job bank computer. I noticed a son (late teens) and mother looking in the conservation area of books.
While helping the guy on the jbc, the son comes up, and waits his turn. He wants books on something about deforestation and .... ok, I don't remember the whole topic though this is definately a research quesiton. I take him to the catalog, and tell him he has to stick with the general topic of deforestation and find the information in those type of books.
I then start helpng the guy applying to D&B again. The man (who is stinky, so I try to stay far from him) has no email so I start helping him set one up.
The mom comes up to me and wants help. I ask her if it's a quick question. She says it is. We all know, customers do not have a concept of what a quick question is. She tells me that we used to have magazines on microfich and she wanted to know how they research that.
I tell her one moment, as I tell the D&B guy, "ok, your user id can't have any spaces." Then I start to tell her we don't have magazines on microfich, but she can use the databases to find articles. First, go to "research" then...but at that moment, the D&B guy was doing something wrong so I had to help him.
I tell her, "I'm busy helping his guy. You should go to the third floor and...." The woman gives me a reptilian look; unblinking and scary. She of course can't wait to let me finish giving her instructions. She starts with, "is there someone else who can help me?" I tell her I'm try to tell her to go to the second floor, where soemone will help her and there are computers there to look up articles.
So she and her son go to the elevator, and before the door closes I hear her say, "the other woman was nicer."
Yeah, maybe you should go to the other woman, or have asked the other woman everything you needed before you came up to my floor.
While helping the guy on the jbc, the son comes up, and waits his turn. He wants books on something about deforestation and .... ok, I don't remember the whole topic though this is definately a research quesiton. I take him to the catalog, and tell him he has to stick with the general topic of deforestation and find the information in those type of books.
I then start helpng the guy applying to D&B again. The man (who is stinky, so I try to stay far from him) has no email so I start helping him set one up.
The mom comes up to me and wants help. I ask her if it's a quick question. She says it is. We all know, customers do not have a concept of what a quick question is. She tells me that we used to have magazines on microfich and she wanted to know how they research that.
I tell her one moment, as I tell the D&B guy, "ok, your user id can't have any spaces." Then I start to tell her we don't have magazines on microfich, but she can use the databases to find articles. First, go to "research" then...but at that moment, the D&B guy was doing something wrong so I had to help him.
I tell her, "I'm busy helping his guy. You should go to the third floor and...." The woman gives me a reptilian look; unblinking and scary. She of course can't wait to let me finish giving her instructions. She starts with, "is there someone else who can help me?" I tell her I'm try to tell her to go to the second floor, where soemone will help her and there are computers there to look up articles.
So she and her son go to the elevator, and before the door closes I hear her say, "the other woman was nicer."
Yeah, maybe you should go to the other woman, or have asked the other woman everything you needed before you came up to my floor.
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