How many of you have had customers who order food, and then when you bring it out to them, they question the total and say something like, "Is that what I ordered?"
That's what happened to me last night.
SC: Yeah, I would like 2 small popcorns and a small drink.
I go and make the 2 small popcorns and small drink. After giving it to him, I give him his total.
Me: Your total is $xx.xx, sir.
SC: That much? For 1 small popcorn and a drink?
Me: You had 2 small popcorns.
SC: I thought I only had 1.
Me: No sir, it was 2.
SC: Are you sure?
Me: Yeah, pretty sure.
SC: You don't have to be a smartass about it.
Me:
Sorry about that, sir. I wasn't trying to do that. Enjoy your show and have a great day.
Me (what I really wanted to say): I'm not being a smartass you idiot! I am merely confirming what you just ordered!
I'm pretty sure my tone of voice was correct. Maybe he just felt stupid after I told him he had 2 small popcorns and not 1, and he needed someone to take his frustration out on. On top of that, this guy looked like he was in his late teens or early 20s, and a lot of people I deal with in this age group sometimes like to act this way. What really irked me was the fact that I had to apologize to this idiot to calm things down so he wouldn't go and complain. Then I told 2 different managers what had happened just to cover my own hide.
For all you customers out there, don't call us names when we tell you what your total is, just because your tiny little brain has a bad memory and you can't remember what you ordered less than 1 minute ago. Heck, a fly probably has a longer memory than that!
That's what happened to me last night. SC: Yeah, I would like 2 small popcorns and a small drink.
I go and make the 2 small popcorns and small drink. After giving it to him, I give him his total.
Me: Your total is $xx.xx, sir.
SC: That much? For 1 small popcorn and a drink?
Me: You had 2 small popcorns.
SC: I thought I only had 1.
Me: No sir, it was 2.
SC: Are you sure?
Me: Yeah, pretty sure.
SC: You don't have to be a smartass about it.
Me:
Sorry about that, sir. I wasn't trying to do that. Enjoy your show and have a great day. Me (what I really wanted to say): I'm not being a smartass you idiot! I am merely confirming what you just ordered!
I'm pretty sure my tone of voice was correct. Maybe he just felt stupid after I told him he had 2 small popcorns and not 1, and he needed someone to take his frustration out on. On top of that, this guy looked like he was in his late teens or early 20s, and a lot of people I deal with in this age group sometimes like to act this way. What really irked me was the fact that I had to apologize to this idiot to calm things down so he wouldn't go and complain. Then I told 2 different managers what had happened just to cover my own hide.
For all you customers out there, don't call us names when we tell you what your total is, just because your tiny little brain has a bad memory and you can't remember what you ordered less than 1 minute ago. Heck, a fly probably has a longer memory than that!



He should actually try once, maybe he'll figure out this whole "thinking" thing.





Comment