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And so, a holiday weekend and people are out in full force stupidity.
Do you know who I am?
First, I've come in to replace my mom, who worked 3-11. She's outside finally getting a cigerrete and I'm doing my bucket check (Bleh).
This guy comes to the door (Which locks at 11pm) and hits the door, then the button. I answer the monitor phone with "can I help you?"
"You can give me a room."
Awesome. Started with the asshole approach.
"No sir, I'm sorry, I can't. I'm sold out. So's everyone all the way to Troy." (Quite a drive off I may add).
"You must be new. I stay here every weeekend, and they have a room prepared for me."
"Sir, I've been on weekends for two years. And no, you don't. You've stayed here once in the past month. And we don't keep rooms prepared for any specific person, no matter how often they stay. Sorry, I'm still sold out."
Mom is biting her cheek not to laugh as the guy sulks to his car.
GET YOUR STORY STRAIGHT!
This guy stayed last month, and he is a prick with a capital P. Seems to think I'm supposed to be a very high up hotel (We're more geared towards business workers). Demanded roomservice, a massage and wanted our pool.
He was an asshole when I pointed out nicely, I had none of those amenties.
I don't remember how it was handled, but mom did tell him to gives us a call when he came back, and we'd put him up in a room.
Key words: GIVE US A CALL, which in SC Language: JUST SHOW UP!
so he shows up tonight, and said he needs to check in. Now I am WELL Aware, all my rooms are checked in and I have NO incoming.
So I explain, "I'm sorry sir, I'm sold out."
"No. I have this deal that says I just show up and get a room. I'm with the Marina."
"No sir. The deal was call ahead, and we'd put the room in, you wouldn't be charged for it. It's a holiday weekend, you can't just show up ANYWHERE and expect a room."
Cue muttering and voice raising. Then he asks, "Can I come talk you in person?"
As I have kids in the lobby, I won't let him in in case he starts swearing in front of the kids. SO I explain that without a key, I can't let him in.
"This is bullshit. I'm with the Madison County's Prosecution office and I'll be taking this to your corporate office."
Me: "Fair enough sir. Would you like the number?"
I don't think that helped. LOL
GK! Keep your customers
"Hi, I'd like to order a size large hoodie."
"This is a hotel, not a clothing company. Sorry."
"You're not XYZ company?"
No. I believe my opening spiel definitely includes me saying "HOTEL".
Do you know who I am?
First, I've come in to replace my mom, who worked 3-11. She's outside finally getting a cigerrete and I'm doing my bucket check (Bleh).
This guy comes to the door (Which locks at 11pm) and hits the door, then the button. I answer the monitor phone with "can I help you?"
"You can give me a room."
Awesome. Started with the asshole approach.
"No sir, I'm sorry, I can't. I'm sold out. So's everyone all the way to Troy." (Quite a drive off I may add).
"You must be new. I stay here every weeekend, and they have a room prepared for me."
"Sir, I've been on weekends for two years. And no, you don't. You've stayed here once in the past month. And we don't keep rooms prepared for any specific person, no matter how often they stay. Sorry, I'm still sold out."
Mom is biting her cheek not to laugh as the guy sulks to his car.
GET YOUR STORY STRAIGHT!
This guy stayed last month, and he is a prick with a capital P. Seems to think I'm supposed to be a very high up hotel (We're more geared towards business workers). Demanded roomservice, a massage and wanted our pool.
He was an asshole when I pointed out nicely, I had none of those amenties.
I don't remember how it was handled, but mom did tell him to gives us a call when he came back, and we'd put him up in a room.
Key words: GIVE US A CALL, which in SC Language: JUST SHOW UP!
so he shows up tonight, and said he needs to check in. Now I am WELL Aware, all my rooms are checked in and I have NO incoming.
So I explain, "I'm sorry sir, I'm sold out."
"No. I have this deal that says I just show up and get a room. I'm with the Marina."
"No sir. The deal was call ahead, and we'd put the room in, you wouldn't be charged for it. It's a holiday weekend, you can't just show up ANYWHERE and expect a room."
Cue muttering and voice raising. Then he asks, "Can I come talk you in person?"
As I have kids in the lobby, I won't let him in in case he starts swearing in front of the kids. SO I explain that without a key, I can't let him in.
"This is bullshit. I'm with the Madison County's Prosecution office and I'll be taking this to your corporate office."
Me: "Fair enough sir. Would you like the number?"
I don't think that helped. LOL
GK! Keep your customers
"Hi, I'd like to order a size large hoodie."
"This is a hotel, not a clothing company. Sorry."
"You're not XYZ company?"
No. I believe my opening spiel definitely includes me saying "HOTEL".
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