Isn't Being Open Enough? (Language)

[AtDIelement]

So, unlike most banks, we are open Labor Day, Memorial Day, and Fourth of July... Though less hours, only until 1.

Someone didn't like this.

Phone rings, I answer.

Me: Thank you for calling The Bank in town name, this is AtDIelement speaking, how may I help you?
SC: Yes, what time are you guys open until today?
Me: Drive through and lobby are open until 1 today, sir.
SC: What the shit?! Seriously?! That's it?!
Me: Being it's Labor Day we only have abbreviated hours.
SC: What a load of crap! I won't be able to be in until 3! I need to do this deposit!
Me: The ATM is always available, and today isn't a business day, so no deposits would clear until Wednesday anyway. We are open regular hours tomorrow.
SC: Fuck you, you fucking fuck! You need to be there at three or else you guys will hear from my lawyer!
Me: Unfortunately, we will not be here until three... As I said, we are open until 1.
SC: You better be there or there will be hell to pay.
Me: I'm sorry, was that a threat?
SC: You're damn right it is! I'll have your job for this!
Me: I am terminating this call, have a great Labor Day!
SC: Fuc... *click*

Sigh, most banks aren't even open today... Yet, we're open as a "convenience" and we still get shit for it. At least I'm off tomorrow if this crazy comes in.

[bankworking]

Wow that's crazy, but I guess they wouldn't be a SC if they actually appreciated what they get.


I bet the majority of your phone calls all day long are "Hi, are you open today?"

[Justin]

Why stop there? You should be open 24 hours a day, 7 days a week. That way if I desire to deposit my favorite jar of pennies at 2 in the morning, I won't have to spend the 7 hours outside of the bank waiting for someone to open up.

[AtDIelement]

I bet the majority of your phone calls all day long are "Hi, are you open today?"

Nail on the head... Probably about 50 phone calls today. 47 of them were that.

The other three were:
"Do you have a notary available?"
"Can I get a gift card?"
"Is your change counter available?"

Gah, why did I volunteer to work today?

[Aethian]

Cause it's more money in the paycheck?

[protege]

Ugh. What a jerk. Of course the in me would have been hard-pressed *not* to have some fun with him

But, it does remind me of a guy at the bank I once worked at. This bank, was located in the west end of a small town in SW PA. At the time, I didn't work at that branch--I was working in the auditing department at the other (east end) branch. Around noon, most people in town drove to the east end of town where all the restaurants and shops were. Because nobody came in the bank from 12-1, the ATM was shut down for repairs and restocking.

Nobody came in the bank...except for this one guy. He came in, screamed at one of the tellers, and then flipped out on the branch manager. Why? Well, the ATM was down, and he just *had* to withdraw cash to buy lunch. Even though he was in the manager's office (with the door closed), the entire building heard him. He was going on about how "every damn day I can't use the ATM" and that he was going to "fuck someone up" if it continued

When he stormed out of the office, I'm sitting in the lobby...along with my boss (the VP of auditing), his assistant Vickie, and Kelly, one of the loan people. We were all going The guy stormed out, and then the branch manager came out of his office, and told us what happened.

Of course, I knew the guy--he was one of my college professors, he taught statistics, and had a well-deserved reputation for being an asshole. After I'd said that, we all had a good laugh, and then my boss (who was one of the *senior* employees) wanted to mess with the guy. He wanted to change the ATM's voice greeting to say something like "Mr. X, I've heard you've been saying bad things about me. Why don't you go fuck yourself?" That caused even more laughter! Last I heard, the ATM is still shut down from 12-1, and nobody got "fucked up."

[AtDIelement]

Why stop there? You should be open 24 hours a day, 7 days a week. That way if I desire to deposit my favorite jar of pennies at 2 in the morning, I won't have to spend the 7 hours outside of the bank waiting for someone to open up.

I'm waiting for that day... My fear is the security on that though. We'll be prime targets for robberies.

Cause it's more money in the paycheck?

I wish. I'm salary so I get the same amount no matter what. I was just taking a bullet for my employees so a couple of them could have a long weekend.

[Whiskey]

I wish. I'm salary so I get the same amount no matter what. I was just taking a bullet for my employees so a couple of them could have a long weekend.

I do not miss being salaried. But its really great you took one for your employees I wish my bank was open today. I'm getting a check this afternoon and lost my ATM card

[Brojekk]

I can't believe that asshat made a threat and got away with it. You should have "played along" and gotten his information. I absolutely HATE threats and see that too many asshats get away with that.

[BookstoreEscapee]

What the hell is his lawyer going to do? Sue you for closing at the posted time?

[bankworking]

I'm waiting for that day... My fear is the security on that though. We'll be prime targets for robberies.

Does your bank have any "cashless" branches? It's kinda neat. We set one up in one of our worst neighborhoods. Basically, you got ATM's (outside) for cash withdrawals and deposits. No cash boxes or machines on the teller line. No way for anyone inside the bank to access ANY cash since the ATM's are handled via an armored car service. Not the best deal for a service aspect, since you can't handle even semi-large cash withdrawals (ATM limit is $500 a day) but really cuts down on the robberies.

Anyway, I figure if cashless branches become popular, we might well see 24-7 banks in the future. *sigh*

[MadMike]

Does your bank have any "cashless" branches?

My credit union is like that. One time I was unlucky enough to lose both my main card and my spare card, and the only thing they could do for me until my replacements arrived was to cut me a cashier's check, and have me take it somewhere else to cash it.

[mikoyan29]

I actually remember a day when stores and banks would be closed on holidays (well maybe not Labor Day).

[Shalom]

What the hell is his lawyer going to do? Sue you for closing at the posted time?

No, he's going to defend the SC when he gets arrested on the criminal charge of making threats of violence. That's about the only thing I can think this guy actually needs a lawyer for.

(The Chain of Verylarge Stores had as an optional benefit legal services, wherein they took about $7 a week out of my pay and I could go see a lawyer any time I wanted for free. So when people waved their imaginary attorneys (hereinafter referred to as cartooneys) at me, I could respond with my real one.)

[Kristev]

Nice, Shalom. Very nice.