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So I answered the phone Sunday night, and the following dialogue begins:
My thoughts are in italics and and are asterisked.
Me: Thanks for calling You-Suck-Travel, this is Peppergirl.
SC: Yeah, I'm sitting on flight 2222 from Miami to Boston and I want you to pull up my file and read to me what it says about my seat preference.
Me: *mental eyeroll and pull up the file* Ok, I show you prefer an aisle seat forward in the cabin, or an aisle in the exit row.
SC: And I am sitting in a HORRIBLE seat.
Me: Ok, where are you?
SC: I'm in the BACK of the plane!
Me: *pull up map and current seat assignment. He's in a freaking aisle seat, but yes, it's in the last few rows of the plane.*
Me: Ok, I show you're in an aisle seat near the rear.
SC: Yes!
Me: .....
SC: ......
Me: Ok, so did you want me to leave a complaint message for your daytime travel agency to follow up on your preference not being assigned?
SC: Can't you move me?
Me: *confused* Move you where?
SC: To a better seat!!
Me: On the current plane?
SC: Yes!
Me: *he's gotta be a rookie traveller. Who would seriously think I could do this after he's on the f-ing plane. Pull up file again. He travels EVERY WEEK.*
Me: Sir, I can't move you on a boarded plane. It also appears to be full. The best I can do is record your complaint and have the agency respond. Would you like a call back?"
SC: Yes. Tell them to call me TOMORROW.
*sigh* Seriously? You REALLY thought I could move you after you've boarded, and the plane is full? And it's not like you were in a center seat near the lavatory, for chrissakes. You had an aisle!
I recorded the complaint and my final message was, "Please call him at 305-xxx-xxxx tomorrow to discuss this urgent matter."
Hopefully they got a laugh out of it, 'cuz I sure did.
Jackass.
My thoughts are in italics and and are asterisked.
Me: Thanks for calling You-Suck-Travel, this is Peppergirl.
SC: Yeah, I'm sitting on flight 2222 from Miami to Boston and I want you to pull up my file and read to me what it says about my seat preference.
Me: *mental eyeroll and pull up the file* Ok, I show you prefer an aisle seat forward in the cabin, or an aisle in the exit row.
SC: And I am sitting in a HORRIBLE seat.
Me: Ok, where are you?
SC: I'm in the BACK of the plane!
Me: *pull up map and current seat assignment. He's in a freaking aisle seat, but yes, it's in the last few rows of the plane.*
Me: Ok, I show you're in an aisle seat near the rear.
SC: Yes!
Me: .....
SC: ......
Me: Ok, so did you want me to leave a complaint message for your daytime travel agency to follow up on your preference not being assigned?
SC: Can't you move me?
Me: *confused* Move you where?
SC: To a better seat!!
Me: On the current plane?
SC: Yes!
Me: *he's gotta be a rookie traveller. Who would seriously think I could do this after he's on the f-ing plane. Pull up file again. He travels EVERY WEEK.*
Me: Sir, I can't move you on a boarded plane. It also appears to be full. The best I can do is record your complaint and have the agency respond. Would you like a call back?"
SC: Yes. Tell them to call me TOMORROW.
*sigh* Seriously? You REALLY thought I could move you after you've boarded, and the plane is full? And it's not like you were in a center seat near the lavatory, for chrissakes. You had an aisle!
I recorded the complaint and my final message was, "Please call him at 305-xxx-xxxx tomorrow to discuss this urgent matter."
Hopefully they got a laugh out of it, 'cuz I sure did.
Jackass.
That guy is a dumbass.
When we can't get a seat preference, we're supposed to put a remark on the itinerary. But we all know SC's can't read, so that makes it a moot point. They still call and bitch, but I'd be hard-pressed to recall a time where one actually called from the plane - particularly with the bonus of asking me to move him.
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