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By the way, it's 11:20. My shift started 20 minutes ago, and I already have two stories for you.
But I'm his wife!
First, Barb is checking in someone, so I'm manning the phone while counting down drawer. No big deal, most calls are dealt with without me being on the computer.
We have 2 rooms marked "NCA" (NO calls allowed.) Unless the guest says otherwise, I'm not allowed to put any number through to them. So that's okay with me.
Lady calls for one of the rooms and I explain I can't put her through, the guest asked for no calls through.
Wife:"But I'm his wife! You have to put me through."
ME:"That may be ma'am, but as long as they've asked for no calls, I can't put you through for any reason. Can I take a message?"
Wife:"You put me through right now, or I'm complaining to corporate you're getting between me and my husband."
ME:"I can't put you through ma'am. I'm following my company policy. Sorry."
Wife:"Don't make me come kick your ass!"
ME:"Goodnight Ma'am."
______________
Ms. Interruptus
I also had a lady come to my door, at first rather pleasant, asking if I had any doubles. Conversation as follows..
Lady: "Do you have any double rooms?"
Me: "No ma'am, I'm sorry. I have no doubles however I do have Kings wit-"
Lady: "Oh fucking brilliant. You don't have any doubles? What kind of hotel is this? Are you fricken new? Do you have any pullout beds?"
Me: (I was starting to tell her my smoking kings had pullouts, but after that blowup..): "No ma'am, sorry. It appears I have no rooms any longer."
Lady: "Why? You said you had kings! You have to give me a room! I caught you in a lie."
Me: "No, I don't HAVE to give you anything and since you saw fit to tear into me before I could finish trying to help you, my goodwill has gone out the window. So I'm using my right to refuse service, I'm not helping you. Have a good night, but you won't be staying here."
Ya know, she left..
_________________
APD: 1 Idiot: -30
Anyone who read my story from last weekend knows there was a guy from the "Marina" who turned out to be a county prosecutors secretary.
He came back. This time with a NEW story.
"I called from Argosy Casino. I want my room."
Stop right there. The casino calls if you're a high roller, and puts you up here. You don't call and reserve rooms and expect Argosy to pay. It is possible to CALL from the casino, they're just not paying, so I figured, I'll see what he says when I ask name.
Me: "Name?"
"It should be under Argosy."
*sighs* Argosy never puts the rooms under their name. It's always the guest name, direct billed to them.
"No sir. It's never under their name."
"WHY ARE YOU STILL WORKING? YOU WERE FIRED!"
Eh. Screw it. I don't feel like playing with the bozo tonight. I pick up the phone and he can see me through the door. I am dialing APD cause well, I know if I ask him to leave, he won't.
"What are you doing? You stupid bitch let me in!"
See, now he's banging on my door. And it's really not a good idea to bother me right now. I don't feel good, and well, girly issues. I could legally kill him I suppose.. medication and hormones and all.
"Sir, stop banging on my door and I'm not letting you in, so knock it off."
I hang up with APD after explaining and I get my favorite cop to escort his ass off property. Now I'm 'being sued.' Yeah, the officer and I laughed our asses off too.
________________
Broken In
The company that owns me owns the empty days inn next door. They're remodeling it to a Best Western (Or least I think that's what it'll be).
Anyway. Across from THAT property, is our lil strip mall. And they're building a wendy's there.
Someone stole pipe from the Wendy's and sold it off. We have cops stationed here watching both properties now. (Days Inn & Wendy's in progress.)
I feel SOO much safer now.
____________
Bonus Story
I came in to 3 reservations, one of is his a fuckyouover.com one (Third party that has screwed up rules).
It's a 16 year old kid that comes to claim the room. Yeah.. you have to be 21 to rent here. When I explain that I'm sorry, I can't check him in even with the third party site reservation, he leaves. (Least he didn't argue).
THE MOM oh my god. 5 minutes after the kid is gone, she calls.
Mom from Hell (AKA MFH now): "You will let my son in that room and in the hotel, or I'm suing you."
Me: "Ma'am, I can't. You have to be 21 to rent the room. And you have to be 18 to make the reservation THROUGH that site, neither of which your son is. I'm not losing my job for this."
MFH: "I made the reservation and I am CLEARLY over 21."
Me: "That could be, but you're not the one in the room and I can't have a minor in here without an adult. Sorry. However, the money is now refunded back on your card through the site, and you won't be charged for tonight." (I did work that out with the site).
MFH: "You stupid bitch. Give me your managers number. I'll have your job."
Me: *gives hotel number she's just called* My manger will be in Monday through Friday, 8 to 4.
MFH: "You let my son in! NOW!"
Me: "No. goodnight."
MFH: "Let my brothe- SON in."
Busted...
But I'm his wife!
First, Barb is checking in someone, so I'm manning the phone while counting down drawer. No big deal, most calls are dealt with without me being on the computer.
We have 2 rooms marked "NCA" (NO calls allowed.) Unless the guest says otherwise, I'm not allowed to put any number through to them. So that's okay with me.
Lady calls for one of the rooms and I explain I can't put her through, the guest asked for no calls through.
Wife:"But I'm his wife! You have to put me through."
ME:"That may be ma'am, but as long as they've asked for no calls, I can't put you through for any reason. Can I take a message?"
Wife:"You put me through right now, or I'm complaining to corporate you're getting between me and my husband."
ME:"I can't put you through ma'am. I'm following my company policy. Sorry."
Wife:"Don't make me come kick your ass!"
ME:"Goodnight Ma'am."
______________
Ms. Interruptus
I also had a lady come to my door, at first rather pleasant, asking if I had any doubles. Conversation as follows..
Lady: "Do you have any double rooms?"
Me: "No ma'am, I'm sorry. I have no doubles however I do have Kings wit-"
Lady: "Oh fucking brilliant. You don't have any doubles? What kind of hotel is this? Are you fricken new? Do you have any pullout beds?"
Me: (I was starting to tell her my smoking kings had pullouts, but after that blowup..): "No ma'am, sorry. It appears I have no rooms any longer."
Lady: "Why? You said you had kings! You have to give me a room! I caught you in a lie."
Me: "No, I don't HAVE to give you anything and since you saw fit to tear into me before I could finish trying to help you, my goodwill has gone out the window. So I'm using my right to refuse service, I'm not helping you. Have a good night, but you won't be staying here."
Ya know, she left..
_________________
APD: 1 Idiot: -30
Anyone who read my story from last weekend knows there was a guy from the "Marina" who turned out to be a county prosecutors secretary.
He came back. This time with a NEW story.
"I called from Argosy Casino. I want my room."
Stop right there. The casino calls if you're a high roller, and puts you up here. You don't call and reserve rooms and expect Argosy to pay. It is possible to CALL from the casino, they're just not paying, so I figured, I'll see what he says when I ask name.
Me: "Name?"
"It should be under Argosy."
*sighs* Argosy never puts the rooms under their name. It's always the guest name, direct billed to them.
"No sir. It's never under their name."
"WHY ARE YOU STILL WORKING? YOU WERE FIRED!"
Eh. Screw it. I don't feel like playing with the bozo tonight. I pick up the phone and he can see me through the door. I am dialing APD cause well, I know if I ask him to leave, he won't.
"What are you doing? You stupid bitch let me in!"
See, now he's banging on my door. And it's really not a good idea to bother me right now. I don't feel good, and well, girly issues. I could legally kill him I suppose.. medication and hormones and all.
"Sir, stop banging on my door and I'm not letting you in, so knock it off."
I hang up with APD after explaining and I get my favorite cop to escort his ass off property. Now I'm 'being sued.' Yeah, the officer and I laughed our asses off too.
________________
Broken In
The company that owns me owns the empty days inn next door. They're remodeling it to a Best Western (Or least I think that's what it'll be).
Anyway. Across from THAT property, is our lil strip mall. And they're building a wendy's there.
Someone stole pipe from the Wendy's and sold it off. We have cops stationed here watching both properties now. (Days Inn & Wendy's in progress.)
I feel SOO much safer now.
____________
Bonus Story
I came in to 3 reservations, one of is his a fuckyouover.com one (Third party that has screwed up rules).
It's a 16 year old kid that comes to claim the room. Yeah.. you have to be 21 to rent here. When I explain that I'm sorry, I can't check him in even with the third party site reservation, he leaves. (Least he didn't argue).
THE MOM oh my god. 5 minutes after the kid is gone, she calls.
Mom from Hell (AKA MFH now): "You will let my son in that room and in the hotel, or I'm suing you."
Me: "Ma'am, I can't. You have to be 21 to rent the room. And you have to be 18 to make the reservation THROUGH that site, neither of which your son is. I'm not losing my job for this."
MFH: "I made the reservation and I am CLEARLY over 21."
Me: "That could be, but you're not the one in the room and I can't have a minor in here without an adult. Sorry. However, the money is now refunded back on your card through the site, and you won't be charged for tonight." (I did work that out with the site).
MFH: "You stupid bitch. Give me your managers number. I'll have your job."
Me: *gives hotel number she's just called* My manger will be in Monday through Friday, 8 to 4.
MFH: "You let my son in! NOW!"
Me: "No. goodnight."
MFH: "Let my brothe- SON in."
Busted...
That was a classic way to handle that
Oh, how I wish that was true!
.
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