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I was having a decent day until just before I left. *sigh*
$30
A semi ish regular customer comes in, with 5 bottles of "Ocean" detergent (famous for an orange bottle and a blue cap). My Aid of Rite is running a promotion: if you have your "Healthiness +" card, you can earn a $10 reward back if you spend $30 on the parent brand of "Ocean" detergent, "Smockter and Pramble". The "Ocean" detergent was coming up at $5.99 per regular sized bottle.
Her total comes to just shy of $30 and I didnt realize that it was $30 of the parent brand, I thought it was $30 total, so I told her to add in a piece of candy. When her receipt printed out, surprise! No reward. So I offer to return the detergent to get her reward and she also said she'd grab another bottle of detergent to bring her total up to $30.
Of course, to frustrate me further, the register refuses to recognize the transaction it did 30 seconds ago, so I have to call manager A over for her passcode for ever. single. damn. bottle.
Now, she used 6 $3.00 off coupons so by Aid of Rite policy I need to refund her $2.99 because that's basically the price she paid.
"No, no, no! It needs to be $5.99!"
"I can't, I have to do it as $2.99, that is what you paid."
"No, no! $5.99!"
"I can't."
"Gimmie back my coupons!"
"I can't." Her coupons were basically used already because of the original sale.
"I want my coupons!"
I call over manager A and we're both puzzling over this. If I gave her back her coupons, would it make my register short? The customer is getting more and more agitated at us until we call over manager S1. She says, "give her back the coupons, you won't be short." Ok. So finally in the end, the customer leaves with 2 $10 off coupons. I rang in the "Ocean" brand detergent before I scanned in her card, which came up to $60. With the card, it was $30, and with the coupons, her total came to about $20. So long as she got out of my hair, I was happy.
Meanwhile: Pharmacy Suck
Meanwhile, SM is busy at the next register listening to a pharmacy customer crying at her because of some problem with her insurance not covering her son's medication or something and the manager at the pharmacy being impolite to her for some reason (Incidentally this is the same manager I wrote about ages ago in a thread in MiM called "And Don't You Dare Tell The Store Manager"). So SM says "Well, we can call Pharmacy District manager and have him get to the bottom of this"" and they, along with S1 move to the photo counter to wait for the call. Later on, I see Pharmacy Manager at the photo counter with the woman, trying to explain to her the whole affair, and both of them are getting louder and angrier until finally PM screams "JUST GO AWAY ALREADY" and leaves.
"ASSHOLE" woman screams, and it takes a few minutes to calm the woman down before PDM finally calls. The outcome, I don't know.
40 Worth of "Grepsi"?
"Hattie" is a regular customer of ours. Two years ago, after one of our cashiers was fired, he swiped 5 stacks of paper rainchecks and gave them to his mother and various regular customers. Immediately, we stopped honoring the paper rainchecks and began issuing them through the register only. "Hattie" came in with a raincheck for 40 of the 12 packs of "Grepsi" cola. 40 packs. When Sm asked her where the raincheck came fron, "Hattie" said, "Oh I had it in my car for ages." WRONG. You fail. Bye.
Bonus: Cigarettes Are Yours
Not quite sure if other states do this or not, but in my state, if you buy cigarettes and walk out the door with them, they are yours to keep. Period. Throwing up a fuss will get you nowhere.
When I ask you to confirm your cigarettes, I am doing this to avoid a bitch fit. Yes, your "Snarlboro" Gold 100 cigarettes are yours now. No, I don't care if you wanted the regular short ones. Yours to keep means no refunds allowed. Bye!
$30
A semi ish regular customer comes in, with 5 bottles of "Ocean" detergent (famous for an orange bottle and a blue cap). My Aid of Rite is running a promotion: if you have your "Healthiness +" card, you can earn a $10 reward back if you spend $30 on the parent brand of "Ocean" detergent, "Smockter and Pramble". The "Ocean" detergent was coming up at $5.99 per regular sized bottle.
Her total comes to just shy of $30 and I didnt realize that it was $30 of the parent brand, I thought it was $30 total, so I told her to add in a piece of candy. When her receipt printed out, surprise! No reward. So I offer to return the detergent to get her reward and she also said she'd grab another bottle of detergent to bring her total up to $30.
Of course, to frustrate me further, the register refuses to recognize the transaction it did 30 seconds ago, so I have to call manager A over for her passcode for ever. single. damn. bottle.
Now, she used 6 $3.00 off coupons so by Aid of Rite policy I need to refund her $2.99 because that's basically the price she paid.
"No, no, no! It needs to be $5.99!"
"I can't, I have to do it as $2.99, that is what you paid."
"No, no! $5.99!"
"I can't."
"Gimmie back my coupons!"
"I can't." Her coupons were basically used already because of the original sale.
"I want my coupons!"
I call over manager A and we're both puzzling over this. If I gave her back her coupons, would it make my register short? The customer is getting more and more agitated at us until we call over manager S1. She says, "give her back the coupons, you won't be short." Ok. So finally in the end, the customer leaves with 2 $10 off coupons. I rang in the "Ocean" brand detergent before I scanned in her card, which came up to $60. With the card, it was $30, and with the coupons, her total came to about $20. So long as she got out of my hair, I was happy.
Meanwhile: Pharmacy Suck
Meanwhile, SM is busy at the next register listening to a pharmacy customer crying at her because of some problem with her insurance not covering her son's medication or something and the manager at the pharmacy being impolite to her for some reason (Incidentally this is the same manager I wrote about ages ago in a thread in MiM called "And Don't You Dare Tell The Store Manager"). So SM says "Well, we can call Pharmacy District manager and have him get to the bottom of this"" and they, along with S1 move to the photo counter to wait for the call. Later on, I see Pharmacy Manager at the photo counter with the woman, trying to explain to her the whole affair, and both of them are getting louder and angrier until finally PM screams "JUST GO AWAY ALREADY" and leaves.
"ASSHOLE" woman screams, and it takes a few minutes to calm the woman down before PDM finally calls. The outcome, I don't know.
40 Worth of "Grepsi"?
"Hattie" is a regular customer of ours. Two years ago, after one of our cashiers was fired, he swiped 5 stacks of paper rainchecks and gave them to his mother and various regular customers. Immediately, we stopped honoring the paper rainchecks and began issuing them through the register only. "Hattie" came in with a raincheck for 40 of the 12 packs of "Grepsi" cola. 40 packs. When Sm asked her where the raincheck came fron, "Hattie" said, "Oh I had it in my car for ages." WRONG. You fail. Bye.
Bonus: Cigarettes Are Yours
Not quite sure if other states do this or not, but in my state, if you buy cigarettes and walk out the door with them, they are yours to keep. Period. Throwing up a fuss will get you nowhere.
When I ask you to confirm your cigarettes, I am doing this to avoid a bitch fit. Yes, your "Snarlboro" Gold 100 cigarettes are yours now. No, I don't care if you wanted the regular short ones. Yours to keep means no refunds allowed. Bye!
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