It's printed on paper

[Morwen]

Hi, the name is Morwen, I'm a long time lurker first time poster. Onto my first story.

A customer calls up and states that her address is wrong in the phone book. Being on of the CSRs that works the book I get the call.

The book came out in August - she's calling in September about her address. She moved last week. I had to explain to her that we didn't publish new books every time someone moved, and that yes her address would be updated in the next publication.

The only truly sucky part about the whole conversation was that what should have only taken a couple of minutes took almost 20! She just couldn't understand that when a book is published we can't change it.

Ugh, thank you for letting me rant!

[XCashier]

What, you don't have the Hogsmeade edition of the phone book that magically updates all addresses and phone numbers?! How do you cope?!

to Those are the types of customers you run into on a regular basis, sadly.

[ZedOmega]

Well, let me be (one of) the first to welcome you to CS. I think it's safe to say that the site has kept more than one of us from ending up in jail from snapping and killing SCs as they walk in. Please remember that no matter what happens, we have an unlimited supply of alcohol, chocolate and brain bleach should you need assistance in recovering from whatever idiots you deal with at work.

That caller has some serious damage to her. If publishers had the ability to go back in time and change something that's already been printed, I'm pretty sure libraries would be halfway empty most of the time...

[Andara Bledin]

And cookies... lots and lots of cookies.

^-.-^

[Kristev]

And sweet people who're more than willing to listen. Welcome.

[chainedbarista]

and a few crazies who will also listen to you...and other voices.

what?

[MoonCat]

and a few crazies who will also listen to you...and other voices.

what?

OMG the voices are talking to you too??

[Duncan MacLeod]

And cookies... lots and lots of cookies.

^-.-^

AND BOOZE (And things that aren't booze!)

[Mnemjian]

Well of course you don't update the phone book for just anyone... but when SHE moves, you should reprint and redistribute it....

anyway

[Swordsman422]

My reply would have been something like this: "What? An address change? Damn! Now we gotta recall the whole run and pulp it. Oh, the corporation won't like this one bit. Well, no avoiding that I guess. We'll have the correction out WHEN WE PRINT THE NEXT ISSUE." *click*

Seriously, some people...

[Morwen]

Thank you all for the warm welcome!

It amazes me the way some people think (or don't). For as often as I update our database I really wish it was a magic book that made changes itself! I'm also glad that we don't publish more then once a year!

[Wenchie]

Hehehe.... I haven't looked in a phone book for years... and haven't had a landline for longer than that so I wouldn't be in there anyway.

Welcome Morwen! Help yourself to the cookies, alcohol, chocolate, boobs, bacon, etc.

[telecom_goddess]

Uh yeah that's why they have cut off dates for yearly publication runs for phone books all over. You get the info in by a certain date to make publication. After that date, wait till next year. Or god forbid look it up online where you don't have those restrictions.

[k33ng.fr1d4y]

those damn voices promised me that i was their ONLY special friend!!

[Kristev]

They speak to most of us, and welcome to the boards.