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I seem to have long ones...
Now, Sonny's BBQ is a full service restaurant.
We have hostess seating. The one I work at also has a patio which has a 3 foot fence around it.
It is set up like this. X is a door, the // is the hostess stand and the === is walls.
|--------------------||=XX=====|
|-----------Patio--||..............//.|
==========X======
Now this guy came in the patio door without anyone seeing him and went to the closed section on the other end of the building from the doors. This area is actually closed off from the rest of the dining room and the only access is two archways.
Well, we didn't know he was there, and we could not see him from the open sections.
After awhile he apparently decided that he was sick of waiting for a server so he came to the front where I could see him from the pit window...
Our head server(HS from here on out) saw him and asked if she could help him.
Stupid Customer, "Yeah, I've been sitting for 30 minutes and nobody has come to even give me a menu."
HS, "Who sat you? They are supposed to give you a menu when they seat you."
SC, "I sat myself."
HS, "Sir, we have hostess seating here which means you wait and we take you to a table."
SC, "I didn't see any signs saying that."
*HS points to the rather large sign that says Hostess Seating while saying, it is right there.*(But we know all SCs don't read signs.)
SC, "Well, you don't have any at the other door!"(SC is getting angry and starting to raise his voice.
HS, "That is because the other door is only for patio access and is not an entrance. In fact the patio is closed off and you had to step OVER the fence to get into it."
SC, "THAT'S NO EXCUSE, YOU SHOULD HAVE SEEN THAT I WAS THERE!"
HS, "Where were you sitting?"
SC, "IN THE BACK CORNER IN THAT ROOM WHERE I ALWAYS SIT!"
HS, "Sir, that section is closed and always is on weekdays. Also, because it is closed, we don't go in there except to clean at the end of our shift. We had no way of knowing you were back there."
SC, "WELL, I'M GOING TO SIT BACK THERE AND YOU ARE GOING TO SERVE ME!"
HS, "No, you're either going to calm down and sit in an open section or you're going to leave."
SC, "I WANT A MANAGER!"
HS, "I am a manager."
SC, "I WANT A DIFFERENT ONE!"
Our GM was hiding around the corner and listening to the whole thing.(Awesome GM)
He then steps out and asks what the problem is and the HS gets back to serving her customers who aren't complaining.
SC, "THIS RACIST ***** WON'T SERVE ME!"(He and the HS are both African American...)
AGM, "Sir, calm down or I will have to call the police."
SC, "NO! SHE REFUSES TO SERVE ME WHERE I WANT TO SIT!"
AGM, "No, she told you that if you did not calm down she would refuse to serve you."
SC, "I'M GOING TO CALL CORPORATE AND TELL THEM THAT YOU REFUSED TO SERVE ME!"
AGM, "Go ahead. But for now, I'm going to have to ask you to leave or I will call the police."
SC, "NO! I WANT MY FOOD AND I WANT IT NOW!"
AGM, "Sir, I heard everything that happened, you sat in a closed section without waiting for the hostess to seat you, you came in the wrong door, and now you are causing a disruption in my restaurant. This is the last time I'm going to ask you to leave."
SC starts yelling random obscenities right as a pair of police walk in to get lunch.
They cuff him, take him to the car, then come back in and order some sandwiches (which I load with extra meat). My boss offers to give them the sandwiches for free, but they refuse and just take the standard 50% off we always give police, firefighters, and EMTs.
Now, Sonny's BBQ is a full service restaurant.
We have hostess seating. The one I work at also has a patio which has a 3 foot fence around it.
It is set up like this. X is a door, the // is the hostess stand and the === is walls.
|--------------------||=XX=====|
|-----------Patio--||..............//.|
==========X======
Now this guy came in the patio door without anyone seeing him and went to the closed section on the other end of the building from the doors. This area is actually closed off from the rest of the dining room and the only access is two archways.
Well, we didn't know he was there, and we could not see him from the open sections.
After awhile he apparently decided that he was sick of waiting for a server so he came to the front where I could see him from the pit window...
Our head server(HS from here on out) saw him and asked if she could help him.
Stupid Customer, "Yeah, I've been sitting for 30 minutes and nobody has come to even give me a menu."
HS, "Who sat you? They are supposed to give you a menu when they seat you."
SC, "I sat myself."
HS, "Sir, we have hostess seating here which means you wait and we take you to a table."
SC, "I didn't see any signs saying that."
*HS points to the rather large sign that says Hostess Seating while saying, it is right there.*(But we know all SCs don't read signs.)
SC, "Well, you don't have any at the other door!"(SC is getting angry and starting to raise his voice.
HS, "That is because the other door is only for patio access and is not an entrance. In fact the patio is closed off and you had to step OVER the fence to get into it."
SC, "THAT'S NO EXCUSE, YOU SHOULD HAVE SEEN THAT I WAS THERE!"
HS, "Where were you sitting?"
SC, "IN THE BACK CORNER IN THAT ROOM WHERE I ALWAYS SIT!"
HS, "Sir, that section is closed and always is on weekdays. Also, because it is closed, we don't go in there except to clean at the end of our shift. We had no way of knowing you were back there."
SC, "WELL, I'M GOING TO SIT BACK THERE AND YOU ARE GOING TO SERVE ME!"
HS, "No, you're either going to calm down and sit in an open section or you're going to leave."
SC, "I WANT A MANAGER!"
HS, "I am a manager."
SC, "I WANT A DIFFERENT ONE!"
Our GM was hiding around the corner and listening to the whole thing.(Awesome GM)
He then steps out and asks what the problem is and the HS gets back to serving her customers who aren't complaining.
SC, "THIS RACIST ***** WON'T SERVE ME!"(He and the HS are both African American...)
AGM, "Sir, calm down or I will have to call the police."
SC, "NO! SHE REFUSES TO SERVE ME WHERE I WANT TO SIT!"
AGM, "No, she told you that if you did not calm down she would refuse to serve you."
SC, "I'M GOING TO CALL CORPORATE AND TELL THEM THAT YOU REFUSED TO SERVE ME!"
AGM, "Go ahead. But for now, I'm going to have to ask you to leave or I will call the police."
SC, "NO! I WANT MY FOOD AND I WANT IT NOW!"
AGM, "Sir, I heard everything that happened, you sat in a closed section without waiting for the hostess to seat you, you came in the wrong door, and now you are causing a disruption in my restaurant. This is the last time I'm going to ask you to leave."
SC starts yelling random obscenities right as a pair of police walk in to get lunch.
They cuff him, take him to the car, then come back in and order some sandwiches (which I load with extra meat). My boss offers to give them the sandwiches for free, but they refuse and just take the standard 50% off we always give police, firefighters, and EMTs.
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