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BG - I work at a place, you could call it a COMPANY, that serves NOODLES.. Yummy tasty noodles. I generally love my job and the customers we get.. our menu is fully customizable, designed to be that way, so almost every strange request you can throw at us can be accommodated. This generally leads to happy guests, which generally means far fewer SCs. 
The setup is you come in the door, where you come up to our long counter with two cash registers and a large drink cooler that holds our bottled drinks in it, then a big gap enough for two people to pass through easily, then some more counter with our phone-in register, and a 90-degree turn to a counter you can eat at, with bar stools. in front of the counter is our large dining room with booths and tables, and directly behind the counter is the garnish/salad prep area, with a path to the saute/grill area, and a hall to the back with the walk-in, storage, and dish areas. /BG
However, fewer does not equal ZERO. As is evidenced by this post..
Tuesday night I was working dinner shift, and this lovely woman and her son of maybe 7-8 years old came in and ordered some food, dine in. The boy was rambunctious to say the least, running around our dining room and playing with the booster seats and stacks of cup lids and take-out boxes, knocking things over. Nothing too unusual, except the mother didn't really seem to care. She just sat there eating her food, letting the boy run rampant, with only a few halfhearted utterances. "J, please come sit down and eat your macaroni." with a sigh. That sort of thing.
After she has finished eating, and he has eaten a little over half of his macaroni, they get up and come to my register/the counter again, to buy some of our gigantic cookies. The boy grins and darts through the gap in the counter to one of our many wash-up sinks. I am floored.. no one has ever done this. I guess I looked like this
"hey, you can't be back here okay?" i say to him. He giggles and darts back to his mother's side. She seems oblivious. I turn back to my register to ring in the cookies, and as soon as I turn away, he is back behind the counter, this time by our garnish cooler. I turn around and tell him again "you can't come back here, please leave." He runs back to his mom, and then runs back behind the counter again immediately, this time bumping into my coworker C, making her spill a bowl of (screaming hot) soup on the counter. He just looks up at her, and then runs back to his mom, who finally acknowledges his behavior with a simple "He was allowed back there once on a tour. He must think it's okay"
Right, lady. He thinks it's okay, when he clearly has this mischievous grin before he runs back, and I've told him twice now that he can't be behind this counter. Ugh.
The other SC I have had in recent history started off a little frustrating, but ended up as an SC of grand proportions. Shows me to try and save a guest a buck.
Phone rings.
Me: N&C *city* this is Setsu speaking how may I assist you?
SC: Hey I'd like to make a phone in order?
Me: Okay may I have your first name please?
SC: *name*
Me: okay, and what can I get for you tonight?
SC: I'd like to make my own?
Me: Um.. okay. What exactly do you mean by that? Like, make it a trio, or what?
SC: No I'd like to make my own bowl? Like whatever I want in it?
Me: Oh okay. We can do that! Just.. um.. just let me know what you'd like, and I'll figure out how to make it work! Your receipt will probably look a little funny though.
SC: Okay, that's fine. I'd like Penne pasta, with spicy cream sauce, mushrooms, broccoli, and carrots.
Me: Okay, and would you like some cheese on that or anything?
SC: Yeah, can you put feta on it?
Me: Okay sure, your total will be XX.XX and when will you be in to pick that up?
SC: 15 minutes or so?
Me: Okay and would you like to-go plastic ware?
SC: that won't be necessary, thanks.
Me: Okay great! Don't forget you can skip our line, and come directly to the pick up register, okay?
SC: Kay. Thanks. *click*
**IMPORTANT** Basically what this guest asked for was nearly identical to our Penne Rosa dish. So, I rang it in as Penne Rosa with Feta, subbing the onions for her requested broccoli, and the tomatoes for her requested carrots. This way, it costs her a full 3.50 less than it would had I rung in the ingredients separate as she asked for it. Also by ringing it in this way, it was way less confusing for our saute cook to figure out what the hell he was making, reducing the chance of him making it wrong.
So about 20 minutes later, the guest comes in, and my manager F rings her through. She glances down at her receipt, that is taped to her to-go bag, and starts to SCREAM
"THIS IS NOT WHAT I ORDERED. I DON'T KNOW WHAT THIS PENNE ROSA BULLS*** IS BUT I DON'T WANT IT!! YOU TELL THAT GIRL SETSU SHE F***ED UP MY ORDER AND I DEMAND A DISCOUNT!!"
My manager looks a little shocked, and manages to get her to stop screaming and cussing. He tells her he will need to talk to me in his office, and pulls me in to the back room. I then explain to him what she ordered exactly, and how I rang it in, and why. He then sighs, and goes up to try and convincing the woman that it was exactly what she had ordered. which takes the next 20 minutes.
The setup is you come in the door, where you come up to our long counter with two cash registers and a large drink cooler that holds our bottled drinks in it, then a big gap enough for two people to pass through easily, then some more counter with our phone-in register, and a 90-degree turn to a counter you can eat at, with bar stools. in front of the counter is our large dining room with booths and tables, and directly behind the counter is the garnish/salad prep area, with a path to the saute/grill area, and a hall to the back with the walk-in, storage, and dish areas. /BG
However, fewer does not equal ZERO. As is evidenced by this post..
Tuesday night I was working dinner shift, and this lovely woman and her son of maybe 7-8 years old came in and ordered some food, dine in. The boy was rambunctious to say the least, running around our dining room and playing with the booster seats and stacks of cup lids and take-out boxes, knocking things over. Nothing too unusual, except the mother didn't really seem to care. She just sat there eating her food, letting the boy run rampant, with only a few halfhearted utterances. "J, please come sit down and eat your macaroni." with a sigh. That sort of thing.
After she has finished eating, and he has eaten a little over half of his macaroni, they get up and come to my register/the counter again, to buy some of our gigantic cookies. The boy grins and darts through the gap in the counter to one of our many wash-up sinks. I am floored.. no one has ever done this. I guess I looked like this
"hey, you can't be back here okay?" i say to him. He giggles and darts back to his mother's side. She seems oblivious. I turn back to my register to ring in the cookies, and as soon as I turn away, he is back behind the counter, this time by our garnish cooler. I turn around and tell him again "you can't come back here, please leave." He runs back to his mom, and then runs back behind the counter again immediately, this time bumping into my coworker C, making her spill a bowl of (screaming hot) soup on the counter. He just looks up at her, and then runs back to his mom, who finally acknowledges his behavior with a simple "He was allowed back there once on a tour. He must think it's okay"
Right, lady. He thinks it's okay, when he clearly has this mischievous grin before he runs back, and I've told him twice now that he can't be behind this counter. Ugh. The other SC I have had in recent history started off a little frustrating, but ended up as an SC of grand proportions. Shows me to try and save a guest a buck.
Phone rings.
Me: N&C *city* this is Setsu speaking how may I assist you?
SC: Hey I'd like to make a phone in order?
Me: Okay may I have your first name please?
SC: *name*
Me: okay, and what can I get for you tonight?
SC: I'd like to make my own?
Me: Um.. okay. What exactly do you mean by that? Like, make it a trio, or what?
SC: No I'd like to make my own bowl? Like whatever I want in it?
Me: Oh okay. We can do that! Just.. um.. just let me know what you'd like, and I'll figure out how to make it work! Your receipt will probably look a little funny though.
SC: Okay, that's fine. I'd like Penne pasta, with spicy cream sauce, mushrooms, broccoli, and carrots.
Me: Okay, and would you like some cheese on that or anything?
SC: Yeah, can you put feta on it?
Me: Okay sure, your total will be XX.XX and when will you be in to pick that up?
SC: 15 minutes or so?
Me: Okay and would you like to-go plastic ware?
SC: that won't be necessary, thanks.
Me: Okay great! Don't forget you can skip our line, and come directly to the pick up register, okay?
SC: Kay. Thanks. *click*
**IMPORTANT** Basically what this guest asked for was nearly identical to our Penne Rosa dish. So, I rang it in as Penne Rosa with Feta, subbing the onions for her requested broccoli, and the tomatoes for her requested carrots. This way, it costs her a full 3.50 less than it would had I rung in the ingredients separate as she asked for it. Also by ringing it in this way, it was way less confusing for our saute cook to figure out what the hell he was making, reducing the chance of him making it wrong.
So about 20 minutes later, the guest comes in, and my manager F rings her through. She glances down at her receipt, that is taped to her to-go bag, and starts to SCREAM
"THIS IS NOT WHAT I ORDERED. I DON'T KNOW WHAT THIS PENNE ROSA BULLS*** IS BUT I DON'T WANT IT!! YOU TELL THAT GIRL SETSU SHE F***ED UP MY ORDER AND I DEMAND A DISCOUNT!!"
My manager looks a little shocked, and manages to get her to stop screaming and cussing. He tells her he will need to talk to me in his office, and pulls me in to the back room. I then explain to him what she ordered exactly, and how I rang it in, and why. He then sighs, and goes up to try and convincing the woman that it was exactly what she had ordered. which takes the next 20 minutes.
Pasta. Pasta. Pasta. Mmmmmmmmmmmmmmmmmmmmm....
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