Slow night at my job but the SC's still manage to ruin it.
Me: ...and the restoration timeframe is estimated to be about two hours.
SC: What am I supposed to do until then!?
Me: you could sit tight and wait for the power or make other arrangements since you don't have to be at the property for the crews to make the repairs. Whatever works best for you.
SC: I haven't had lunch! You want me to starve?!
Me: If you can hold on for a couple of hours they'll do their best to get the power back on as soon as possible.
SC: What should I do about food, I'm hungry and can't cook anything. What am I supposed to do eat Corn Flakes !?
Me: Sir if you have a condition that requires that you eat some specific food that you have to cook and it can't wait for the next two hours you need to make other arrangements. I'll do what I can to get the power on ASAP but The only timeframe I have to give for now is two hours and even that is an estim...
SC: What am I supposed to do, eat Corn Flakes?!
Me: *annoyed* Sir, I just talk on the phone, I'm not a nutritionist. If you think you can not physically survive these next two hours without food then call an ambulance because they'll be out there a lot more quickly than we will. Until then the timeframe is two hours as the initial estimate. Is there anything ELSE I can help you with?
SC: *cue rant about how customer service has gone down in the last 30 years, sprinkle in a bit of xenophobia, several unnecessary analogies to Nazi Germany while I watch End of Time on my phone and wonder why David Tennant left the series. He finally hangs up after not giving me a chance to respond.*
I swear some people just call to listen to themselves talk. And really? You're comparing my company to Nazis? Really? Stupid rhetorical bullshit aside, I mean leeches and parasites I can understand, hell, even I call my company that, but Nazis? No we do not want to exterminate our customers. If we did we would have no revenue. Also it benefits us to get your power on sooner rather than later so the meter starts runnin again. Otherwise we're not making money. Also customer service sucks because the customers we deal with suck and we're given almost no power to help people. So yes customer service sucks, no we're not Nazis, and yes, eat your goddamn Cornflakes so you can have something to do with your mouth other than annoy me.
Me: ...and the restoration timeframe is estimated to be about two hours.
SC: What am I supposed to do until then!?
Me: you could sit tight and wait for the power or make other arrangements since you don't have to be at the property for the crews to make the repairs. Whatever works best for you.
SC: I haven't had lunch! You want me to starve?!
Me: If you can hold on for a couple of hours they'll do their best to get the power back on as soon as possible.
SC: What should I do about food, I'm hungry and can't cook anything. What am I supposed to do eat Corn Flakes !?
Me: Sir if you have a condition that requires that you eat some specific food that you have to cook and it can't wait for the next two hours you need to make other arrangements. I'll do what I can to get the power on ASAP but The only timeframe I have to give for now is two hours and even that is an estim...
SC: What am I supposed to do, eat Corn Flakes?!
Me: *annoyed* Sir, I just talk on the phone, I'm not a nutritionist. If you think you can not physically survive these next two hours without food then call an ambulance because they'll be out there a lot more quickly than we will. Until then the timeframe is two hours as the initial estimate. Is there anything ELSE I can help you with?
SC: *cue rant about how customer service has gone down in the last 30 years, sprinkle in a bit of xenophobia, several unnecessary analogies to Nazi Germany while I watch End of Time on my phone and wonder why David Tennant left the series. He finally hangs up after not giving me a chance to respond.*
I swear some people just call to listen to themselves talk. And really? You're comparing my company to Nazis? Really? Stupid rhetorical bullshit aside, I mean leeches and parasites I can understand, hell, even I call my company that, but Nazis? No we do not want to exterminate our customers. If we did we would have no revenue. Also it benefits us to get your power on sooner rather than later so the meter starts runnin again. Otherwise we're not making money. Also customer service sucks because the customers we deal with suck and we're given almost no power to help people. So yes customer service sucks, no we're not Nazis, and yes, eat your goddamn Cornflakes so you can have something to do with your mouth other than annoy me.
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