Transcript from a call in May.
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ME: Thank you for holding. My name is Dennis; how can I help you today?
Customer: ….billing.
ME: You want to speak with the billing department?
Customer: Yes.
ME: Would you like their phone number, sir?
Customer: ….no. Connect me to it.
ME: I can give you the number; I'm afraid I can't connect you directly.
Customer: ….SUCKS. Gimme the number.
ME: …there's no need to be rude. Their number is 1-800-333-DISH.
Customer: What is DISH? What is the number? I need four numbers.
ME: It's on your phone. It's 1-800-333-DISH.
Customer: I can't get the four numbers? What if I can't spell 'DISH'?
ME: ….I have faith in you. **click**
- - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - - -
ME: Thank you for holding. My name is Dennis; how can I help you today?
Customer: ….billing.
ME: You want to speak with the billing department?
Customer: Yes.
ME: Would you like their phone number, sir?
Customer: ….no. Connect me to it.
ME: I can give you the number; I'm afraid I can't connect you directly.
Customer: ….SUCKS. Gimme the number.
ME: …there's no need to be rude. Their number is 1-800-333-DISH.
Customer: What is DISH? What is the number? I need four numbers.
ME: It's on your phone. It's 1-800-333-DISH.
Customer: I can't get the four numbers? What if I can't spell 'DISH'?
ME: ….I have faith in you. **click**
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