It being flu season, my pharmacy has had a steady stream of people wanting to be vaccinated. Most of the time, they are patient and courteous. This person was an exception.
Having just clocked in for the day, I put on my bright, shiny smile and greet the first customer of the day. First words out of his mouth?
"I want to make a complaint! This just isn't right. I demand recompense or I'm going to my lawyer!"
I backed away slooowly from the rabid beast and called over my manager. After some prodding, she was able to ascertain the source of his anger. He had gotten a flu shot a month ago, and still had a bruise where the pharmacist had "jabbed" him.
Now, in this particular situation, there is nothing we can do to satisfy him immediately. We must:
1. Contact his primary care physician.
2. Send a report to the CDC, detailing the problem.
3. Send a report to our central office, who will investigate then decide whether or not to compensate him.
My boss explained this to him. He put up a huge fuss.
"Don't call my doctor! I don't want to talk to them, they don't need to know about this!" Etc, etc.
"Why do you have to contact the CDC? just forget about it and give me my money!"
"I don't want to talk to no person in an office, you fix this here and now!"
Eventually the store manager had to come down to explain all this to him again. Finally, they sit him down and have him answer some questions for the CDC report. He couldn't say when he noticed the bruise. Rather, he answered about 4 contadictory ways. There were other questions he had trouble with as well, but I forget what they were.
After nearly an hour, he shuffled off.
What made us laugh? He was 70 years old, and the "bruise" was an age spot.
Having just clocked in for the day, I put on my bright, shiny smile and greet the first customer of the day. First words out of his mouth?
"I want to make a complaint! This just isn't right. I demand recompense or I'm going to my lawyer!"
I backed away slooowly from the rabid beast and called over my manager. After some prodding, she was able to ascertain the source of his anger. He had gotten a flu shot a month ago, and still had a bruise where the pharmacist had "jabbed" him.
Now, in this particular situation, there is nothing we can do to satisfy him immediately. We must:
1. Contact his primary care physician.
2. Send a report to the CDC, detailing the problem.
3. Send a report to our central office, who will investigate then decide whether or not to compensate him.
My boss explained this to him. He put up a huge fuss.
"Don't call my doctor! I don't want to talk to them, they don't need to know about this!" Etc, etc.
"Why do you have to contact the CDC? just forget about it and give me my money!"
"I don't want to talk to no person in an office, you fix this here and now!"
Eventually the store manager had to come down to explain all this to him again. Finally, they sit him down and have him answer some questions for the CDC report. He couldn't say when he noticed the bruise. Rather, he answered about 4 contadictory ways. There were other questions he had trouble with as well, but I forget what they were.
After nearly an hour, he shuffled off.
What made us laugh? He was 70 years old, and the "bruise" was an age spot.





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